Part-Time Front Desk Administrative Assistant
ProActive Health Group is looking for an energetic, organized, and personable Front Desk Administrative Assistant to join our team!
We are a busy, multidisciplinary, sport-focused health and performance clinic, and our front desk team plays a key role in creating an exceptional patient experience. We are looking for someone who is positive, meticulous, proactive, and genuinely enjoys helping people.
This position is ideal for someone who thrives in a fast-paced environment, takes initiative, stays organized, and enjoys being part of a collaborative team.
Schedule
- Tuesday: 10:30 am – 6:30 pm
- Thursday: 10:30 am – 6:30 pm
- Saturday: 7:30 am – 3:30 pm
Total: 24 hours/week
Key Responsibilities
- Welcome patients and provide warm, professional, and exceptional customer service
- Book, reschedule, and manage patient appointments
- Coordinate practitioner schedules and ensure the clinic runs smoothly throughout the day
- Process payments, billing, and maintain accurate patient accounts
- Manage direct billing for private insurance, MVA, and WCB
- Scan, organize, and maintain confidential medical records
- Communicate effectively with patients, practitioners, and the administrative team
- Help identify and solve problems before they become problems
- Contribute to a positive, supportive, and team-oriented work environment
- Look for opportunities to improve clinic processes and the overall patient experience
- Assist with other administrative and clinic duties as required
About ProActive Health Group
ProActive Health Group (PHG) is a multidisciplinary health and performance centre focused on optimizing movement, function, health, and performance.
Our team works collaboratively across disciplines to provide an integrated approach to care, with the goal of helping our patients achieve meaningful, immediate, and long-lasting improvements in their health.
We work with everyone from active professionals and everyday movers to competitive and elite athletes. Our environment is fast-paced, collaborative, and patient-focused — and we take pride in delivering an exceptional level of care and service.
What We’re Looking For
- Previous administrative, reception, or customer service experience
- Experience with Jane and direct billing is an asset, but not required
- Excellent communication and interpersonal skills
- Extremely organized with strong attention to detail
- Self-motivated and able to work independently
- Comfortable working in a busy, fast-paced environment
- Ability to multitask and prioritize effectively
- Strong computer skills with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to work both independently and as part of a team
- A positive attitude and willingness to jump in wherever needed
- Someone who takes initiative and is always looking for ways to make ProActive Health Group even better!
What We Offer
- A positive, collaborative, and energetic work environment
- A multidisciplinary team of health and performance professionals
- Opportunities to learn and grow within a unique sports-focused clinic
- Casual dress
- Wellness program
- A workplace that values teamwork, initiative, and exceptional patient care
If you are organized, energetic, people-oriented, and enjoy being part of a team that is always striving to do better, we would love to hear from you!
Job Type: Part-time
Hours: Approximately 24 hours/week
Pay: $17.00-$19.00 per hour
Work Location: In person
