Since our inception in 2010, OAK + FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.
Reporting to the Senior Director of IT and E-Commerce, this position will analyze business requirements and address them through process and solution enhancements in the ERP system. The successful candidate will lead the design, configuration, testing, and implementation of solutions, as well as troubleshoot and assist users with reporting and data analysis.
ERP Business Analysis 80%
Gather and manage technical and functional requirements through clear and precise documentation.
Collaborate with appropriate business units and production team members to understand capabilities and limitations.
Lead process mapping and business process re-engineering workshops.
Design, document, and implement processes and enhancements based on collaboration with end users and analysis of business requirements.
Ensure solutions follow industry best practices and solutions leverage system features and functionality where possible.
Document functional and technical specifications in work packages for internal and external distribution.
Document, develop and revise system design procedures, test procedures and quality standards, as well as updating system documentation.
Conduct testing and data validation in system test environments, validation that system setup and configurations meet end user specifications.
Lead UAT and change management, ensuring the successful implementation and adoption of solutions.
Work closely with application vendors, support groups, and internal users and escalate issues for resolution.
User Support 20%
Troubleshooting with end users across all business units.
Provide reporting and key data points to assist users in their roles.
Assist staff in resolving issues, such as system incidents, as well as training users on core functionalities and enhancements.
Coordinate sessions across business units to enhance communication and user adoption.
Bachelor’s degree and 5+ years of experience in a similar role, or equivalent.
Previous experience in systems implementation, enhancement and integration.
Proven track record in process improvement.
Exceptional communication and listening skills.
Must have desire and aptitude to work in technical, fast-paced atmosphere.
Good analytical and troubleshooting skills.
Proficient analytical and communication skills.
Strong organizational and planning skills.
Self-motivated and driven.
Able to work in a team and independently.
Maintains a positive attitude and remains calm in stressful situations.
Demonstrates a high degree of adaptability and initiative.
Related experience in the apparel industry, and/or experience with NetSuite would be an asset.