INTERNAL/EXTERNAL
Job Title: Mental Health and Addictions Case Manager
Program: The Lawrence East Partnership Program (LEPP)
Position Type: Bargaining Unit, Permanent, Full-Time
Number of Positions: 1
Rate: $28.68 per hour
Hours: 37.5 hours per week (Monday- Friday 9-5; occasional evening and weekend events)
Supervisor: Senior Manager, Mental Health and Addictions Case Management Programs and Early Intervention Program
Posting Date: October 30, 2024
Application Deadline: November 13, 2024, 5:00pm
Location: Scarborough, 4175 Lawrence Avenue East and 4205 Lawrence Avenue East, with travel throughout Toronto
Why Fred Victor?
For 130 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.
The Lawrence East Partnership Program is a comprehensive and collaborative support service for residents who are vulnerable and have complex needs living in two Toronto Community Housing buildings, 4175 and 4205 Lawrence Avenue East in Scarborough.
Using a Hub model of service, this position will be part of a multi-disciplinary team in partnership with two other organizations who will work together to ensure that skill enhancement and services are in place for residents to maintain their housing and to improve their physical health, mental health, and other challenges.
Does this sound like work you want to be a part of?
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 60 programs and services and more than 22 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.
What You Will Do (Position Summary)
- Provide intake, assessment and case management services, utilizing a client-centred, strengths-based, harm reduction approach to clients experiencing mental health and substance use challenges
- Work collaboratively with partners within a multidisciplinary team
- Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills.
- Assess the client’s support needs weekly based on indicators of stability (i.e. daily living skills, housing stabilization, finances, connection to primary healthcare, social networks, vocational and educational goals, environmental resources, etc.)
- Draft clear coordinated care plans (CCPs) for each client that advance client’s immediate needs and mid-term goals. Reassess and adjust those plans periodically throughout the service.
- Develop and maintain suitable community partnerships using community mapping tools as available resources for the clients
- Utilize Ontario Common Needs Assessments (OCAN) every six months to assess, reassess and follow up on client needs. Work to remove barriers to client inclusion and participation. Ensure partner service providers’ contribution to those assessments.
- Support clients in transition to greater independent living and community participation through skill development
- Discuss on ongoing basis with client how crises will be managed and help to create a safety/crisis plan. Use of conflict resolution and crisis intervention skills as needed.
- Use of supportive counselling techniques to assist clients to gain self-confidence and progress in their goals.
- Support client in determining how their significant others are involved in their care and work with clients and their families to acquire and maintain needed services, resources and supports.
- Develop a transition plan with the client and their supports and facilitate a clear understanding of the reasons for discharge from the service and re-admission process.
- Clients will be made aware of their right to privacy, how their personal health information is being kept secure, and how and under what circumstances the agency will collect, use or disclose their personal health information.
- Clients will be made aware of the agency’s complaint process and how to access it.
- Develop and maintain effective working relationships with key supports and resources and connect the clients to those resources.
- Maintain program and agency documentation as per Fred Victor policies including OCAN, CCP and case notes
- Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy
- Work with the direct Manager to utilize clinical supervision appropriately.
- Actively participate in staff meetings
- Participate in agency and other meetings and initiatives as required
- Promote the values, vision and mission of Fred Victor
- Travel is required throughout Toronto
What You Bring to the Team (Qualifications):
- A degree/diploma in Social Work, Social Services, Health or related field
- At least two years of demonstrated experience working in community settings with individuals who experience mental health and substance use challenges
- Demonstrated knowledge and understanding of the impact determinants of health have on the individual, the family, the community, and the health care system
- Demonstrated experience with Case Management and Case Management Standards and Practice is essential
- Excellent supportive counselling skills and demonstrated ability to clinically assess the client using clinical tools, formulating plans and following up with clear actions
- Familiarity with Housing First principles
- Demonstrated experience working from a trauma informed client-centred approach in case management
- Experience working successfully in interdisciplinary team or formalized partnerships
- Knowledge and understanding of a Mental Health Recovery Model
- Knowledge and understanding of working within a harm reduction framework.
What Sets You Apart
- Strong understanding, analysis and commitment to social justice issues, equity, anti-racism and anti-oppression practices
- Able to effectively work independently and within a team
- Excellent problem solving and decision making skills
- Well-developed crisis intervention and conflict resolution skills
- Strong verbal and written skills
- Computer literacy in Microsoft (Word, Excel, PowerPoint, Outlook); experience in EMHWare, OCAN, and IAR is an asset
- Direct personal experience of the mental health system is an asset
- Ability to speak a second language is an asset.
Compensation and Benefits
- For the Mental Health and Addictions Case Manager Fred Victor offers an hourly rate of $28.68 per hour
- 4 weeks of vacation to start + 1 float day
- Generous paid sick leave allowance
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
- 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
- Access to employee and family assistance plan
A Police Record Check is required by the final candidate prior to hiring.
Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.
Job Types: Full-time, Permanent
Pay: From $28.68 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Flexible language requirement:
Schedule:
Experience:
- mental health case management: 2 years (required)
Work Location: In person
Application deadline: 2024-11-13
