What you will be doing:
· Maintain regular communication with clients and respond to requests and/or issues in a timely manner to ensure client satisfaction
· Manage and perform contractual deliverables
· Project management – liaise and coordinate with contractors on projects
· Customer service – assist with and handle all customer inquiries
· Monitor and respond to system alerts through a variety of platforms
· Address any deficiencies on locations with respect to appearance, safety, equipment
· Prepare and complete work orders
· Maintain and manage inventory of equipment
· Record and report all problems, complaints, incidents, events, and deficiencies
· Other related duties may be assigned
Who we are looking for:
· Best in class customer service
· Low Voltage Electrical experience - wiring signage, relays, etc..
· Power Limited Technician (PLT) License a plus.
· CAT6 termination and wire pulling experience
· On Call Shift in Rotation with other Technicians
· Possess hand tools required to perform work. Power tools will be provided as needed.
· Excellent verbal and written communication skills
· General technical knowledge
· Strong analytical skills to gather and summarize data and reports
· Ability to recognize problems, trouble shoot and execute solutions
· Complete multiple projects simultaneously with a degree of self-direction
· Work well in team environment
· Time management, multi-tasking, and organization skills with strong attention to detail
· Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure
· Maintain professional appearance and demeanor
· Maintain a reliable and dependable attendance record
· Reliable with the ability to work varied and flexible schedule
· Valid Driver's license & Clean Motor Vehicle Report (MVR) Required
What we will offer you:
Working with a people-oriented company enables you to have a high degree of autonomy in your role, we value individual input and provide career progression to support people on their career journey. Working with us, you get the opportunity to shape your role and get involved in a variety of projects that would not traditionally sit within the scope of your position.
· Training Program
· Full Benefits
· Set Schedule - Monday to Friday Position with potential for overtime as required
· Advancement Opportunities
· Vehicle Allowance
Nortech Parking Systems Inc. was founded in 2010 and has quickly become Western Canada’s leading expert in design, sales, installation and maintenance of parking and revenue control systems.
With over 50 years of combined team experience, we have kept pace with the latest technologies and products. We work closely with our technology partners to deliver innovative and advanced solutions to our customers and are the exclusive sales and service provider of TIBA parking equipment.
We are an industry leader in each of our markets. With an uncompromising passion for quality and continuous improvement, we empower our team to provide creative and innovative solutions that maximize value to our clients and customers. Through our core values, we create a dynamic culture that ensures the long-term health of the company and our people.
We are currently looking for a Field Technician to join our Canadian Team in Kelowna. This position reports directly to the Regional Manager. You will be responsible for responding, facilitating and scheduling all service requests which include remote technician support, on site technician repairs and support, customer relations, facility maintenance, special projects and all daily operations while contributing to a world class customer experience.
Job Type: Full-time
Pay: $20.00-$30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- Microsoft Windows Server: 1 year (required)
- Field Technician: 1 year (required)
- low voltage wiring, relays and wire terminations: 1 year (required)
Licence/Certification:
- Driver's License (required)
Work Location: Hybrid remote in Kelowna, BC
