1 University Ave, Toronto, Ontario, M5J 2P1
President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments:
Mastercard: The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.
Insurance: Home and auto insurance are offered through affiliates and relationships with several insurance companies.
PC Optimum: All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.
PC Services: this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers. Loblaws Inc. is a wholly-owned subsidiary of LCL.
LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.
PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is vision is to make the everyday simple and better.
Working with the PC Optimum team is about making a difference. Customers rely on the PC Optimum program to help them find value and inspiration. They seek out the score of offsetting grocery bills and the satisfaction of treating themselves to the latest health, fashion and beauty trends. We are committed to being the most engaging and rewarding program in the world by making everyday shopping more easy, personal, rewarding and fun. The Loyalty team is responsible for growing our best-in-class PC Optimum program, which currently reaches millions of customers across Canada. To keep the program humming, we are seeking a mega star, loyalty obsessed Sr Analyst who will be responsible for supporting the PC Optimum strategy across the enterprise, working with cross functional teams to uncover opportunities to strengthen our customer experience.
What You’ll Do
You’ve got attitude - the right kind. This role requires you to be nimble as we change with our customers’ needs. As both a data fanatic and a creative visual presenter, you’ll be asked to conduct ad hoc reporting on the program, and immerse yourself in a deep understanding of our customer. A week with us might include:
Developing reports and conducting analysis to support Loyalty initiatives
Digesting quantitative and qualitative insights about our members and finding creative ways to strengthen their experience with the program
Collaborating with cross functional teams to rally everyone around a shared goal
Lead customer presentations and business reviews using analytics, insights and visual presentation skills
What You’ll Need:
2- 3 yrs experience with data analytics, with an ability to work independently as a loyalty insights subject matter expert and strong storytelling skills
University degree in Mathematics, Engineering or Computer Science or equivalent experience
The ability to collect data, define problems, form complex queries, establish facts and draw valid and actionable conclusions (Good understanding of SQL; familiarity with R , Python)
Excellent communication skills. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone
The motivation to learn and constantly improve processes and tools
Sensational organization skills. You thrive on everything having a place and keeping the team accountable and on track
The people skills required to work with and influence cross functional teams
Passion for problem solving. You like taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it
A talent for detail. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch
This position is based out of 1 University Avenue, but may require being at other corporate offices as needed.
Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Number of Openings:
PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.