Role Overview
Carget Auto Group is seeking a knowledgeable and customer-focused Automotive Service Advisor to join our growing team. In this role, you’ll be the key point of contact between customers and our service department, ensuring a smooth, informed, and high-quality repair experience. You’ll provide expert advice, manage service requests, and support the technician team to deliver best-in-class service.
Key Responsibilities
- Greet customers and assess vehicle issues by listening to concerns and documenting symptoms
- Accurately communicate vehicle problems to technicians and ensure clear repair orders
- Verify warranty, insurance, or service contract coverage
- Provide cost estimates for service and repairs
- Explain maintenance and repair recommendations in clear, simple terms
- Coordinate with technicians and service managers for timely and effective service delivery
- Maintain ongoing communication with customers throughout the repair process
- Ensure a seamless and professional customer experience from drop-off to pick-up
- Assist in scheduling service appointments and managing workflow in the service department
- Handle inquiries, concerns, and follow-ups with a customer-first attitude
Ideal Candidate
- 2+ years of experience in customer service (automotive experience preferred)
- Strong interpersonal and communication skills—verbal and written
- Comfortable with computers, point-of-sale systems, and digital service tools
- Able to lift up to 25–30 lbs (occasionally handling parts/equipment)
- Highly organized with attention to detail and a sense of urgency
- Team-oriented with the ability to work independently
- Committed to providing an exceptional customer experience every time
Join our team as an Automotive Service Advisor, where your passion for cars and commitment to customer satisfaction will drive our success!
Job Type: Full-time
Pay: $24.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Application question(s):
- Do you have strong interpersonal and communication skills—verbal and written?
- Are you team-oriented with the ability to work independently?
- Would you are you are committed to providing an exceptional customer experience every time?
Work Location: In person
