Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Accountability Statement:
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Accountable for effectively delivering timely customer and network provisioning, restoration and preventive maintenance in a high quality cost effective and efficient manner, in order to meet the requirements of our customers and business operations.
KEY MEASUREMENTS:
General Description:
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Restoration - (On-Site Time less than 2.0 Hours )
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Restoration - (Failed & Degraded cases ) Objective 85% closed in 3.5 hrs
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Personal Productivity – Target 85%
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Provisioning - OTC Objective 95%
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Preventive Maintenance, monthly routines completed on time Objective 95%
KEY COMPETENCIES & SKILLS:
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Candidate will be working on tickets for customer and network.
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Demonstrative enthusiasm as a team player, with excellent customer service skills.
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Strong time management skill, analytical and problem solving with complex technical issues and network topologies, to meet restoral deadlines on trouble tickets and/or projects.
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Candidate will exercise initiative and motivation to learn quickly and effectively; flexible to constant changing network designs and service offerings.
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Possess the ability to work cooperatively, closely with management, engineers, programmers or platform managers; as well as, with minimal supervision.
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Perform site surveys, capability to maintain critical spare inventory - protocols (remove, re-enter, vendor repair)
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Ability to locate cable and equipment in environment.
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Knowledge of how to work with fiber optics is essential
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Candidate will also be performing customer provisioning via SFDC. Primarily data provisioning, voice installations and restoral(s). Some installation, test and turn up of plant and/or network equipment.
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Candidate must have a valid driver’s license, as operation of a company vehicle is required.
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Field experience is an asset. Should have or be willing to undertake training to possess certificates in Safe Driving, First Aid and Transport of Dangerous Goods.
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Must be familiar with proper safety procedures and follow them rigorously.
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Basic computer skills; strength in Microsoft suite is essential.
The candidate should have had hands on experience with, but not exclusive to:
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Ciena/ Nortel Transport Equipment
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Marconi & Alcatel
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Cisco
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Juniper
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ANDA
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Familiar with Wavelength, SONET, Switched Ethernet, ATM, DWDM, fractional DS-1 to OC-192 technologies, routers, customer located equipment
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High speed and low speed Modems
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Familiarity with Salesforce.com
QUALIFICATIONS:
As per established qualification guidelines
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Preferred Deg in Telecom or Electrical Engineering or 5+ years in relevant technical experience in Telecom
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Ability to drive an all terrain vehicle
All applicants that are not internal CT2 will be required to take and pass relevant technical and logical exams.
Secret-level security clearance by an agency of the Government of Canada or Secret-level security clearance is required. Security clearance can be obtained after hire but is a condition of employment to retain the position.
Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all US and Canadian frontline employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. an and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.
