JOB INFORMATION
Requisition ID: 13406
Number of Vacancies: 1
Department: Operations Training Centre (20000032) - Operations Training Centre - Department Head and Staff (30000049)
Salary Information: $64,355.20 - $80,462.20
Pay Scale Group: 5SA
Employment Type: Regular Full Time
New or Existing Vacancy: Existing
Weekly Hours: 35 Off Days: Sat/Sun Shift: Day
Posted On: July 14, 2026
Last Day to Apply: July 23, 2026
Reports to: Supervisor, Training Centre
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
A great opportunity within the Operations Training Centre for a Clerk, Training!
Reporting directly to the Supervisor, Training Centre, the incumbent is responsible for performing a variety of duties related to all operations training related registrations for courses, producing and distributing testing materials in accordance with departmental Standard Operating Procedures, coordinating training enrolments and maintaining employee training files. Working with Graphics to ensure training materials for courses are up to date, requires to be picked up and verified in person. Scheduling & coordinating license renewals. Assisting with daily inquiries in person including accepting Grade 12 education and equivalencies, post-secondary degrees etc. and completing documentation receipt. Dealing with dealing with shipments of inventory/stock – lifting approximately 20 lbs. – 40 lbs. The incumbent is also responsible for performing a variety of administrative duties to support the Operations Training Centre staff as well as performing various general office duties for the Department.
You will perform a variety of duties related to training course registrations, monitoring training class size, revising, recording employee status changes upon course completion and running reports from the Learning Management System (LMS).
You will be responsible for updating employee training class completion status for all training classes in the LMS; receiving, reviewing, creating and monitoring all unscheduled operations training classes in the LMS based on training plans submitted by the Managers; processing trainee discontinuations, which includes completing Payoff Orders, Employee Leaving Service Advice forms and other related paperwork for employee discontinuations/terminations and recording the information in the LMS; issuing the annual training calendar of budgeted training course and ensuring accuracy of course information.
You will perform a variety of administrative functions to support the work of the Operations Training Centre staff as well as performing various general office duties for the Department.
You will be responsible for formatting, updating, producing and maintaining an inventory of tests in accordance with Standard Operating Procedures, and ensuring testing materials are prepared and available for Instructors as required; administering and assisting with the scoring of pre-qualifying tests for current employees and potential job candidates; maintaining an up-to-date file management system of employee training records (approximately 100 files are processed daily); processing archived employee training files, in conjunction with the City of Toronto File Archival process; ordering stationery and ensuring adequate stock is available.
In addition to the above, you will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies and perform other duties as assigned.
- Use office technology, software and applications
- Maintain documentation and historical records
- Plan and organize activities / projects to meet section and organizational goals
- Create, document, and manage information and records
- Completion of secondary school education or a combination of education, training and experience deemed to be equivalent.
- A few years of similar or related work experience.
- Completion of post-secondary education in a relevant discipline is considered an asset.
- Sound knowledge of modern office practices, procedures and audio-visual equipment, including set-up.
- Proficient in the use of a personal computer and familiarity with software applications related to the work (i.e., Outlook, Word, Excel, PowerPoint, etc.).
- Must acquire knowledge of the TTC’s Learning Management System and Crystal Reports.
Excellent keyboarding, and oral and written communication skills.
- Good organizational skills and the ability to prioritize and handle a high-volume workload.
- Must be detail-oriented with accurate data entry skills.
- Must possess good interpersonal skills; good oral and written communication skills as well as proven customer service skills.
- Familiarity with Learning Management Systems would be an asset.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
- Work in various satellite locations.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
