Produce Order Writer (In store)
Whole Foods Market
Ottawa, ON
Order, replenish, and merchandise produce and participate in regional program for purchasing and promotions. Perform all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products and stocking shelves. Assist Team Leader in organizing and developing promotional displays, maintaining back room, and providing courteous, friendly, and efficient customer service to customers and Team Members.
Provide excellent customer service and address needs of customers in a timely and effective manner.
Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
Understand why our products are different than conventional stores and explain differences to customers.
Replenish products through proper buying procedures.
Ensure orders for product are timely and accurate to monitor inventory turns.
Ensure that product mix meets varied customer dietary needs and requests.
Find placement for all new products belonging to your category or categories.
Participate in regional and national sales promotions.
Build displays according to movement, promotions, profitability, value, and Regional guidance.
Sample department products to customers.
Oversee customer special order procedure.
Analyze and control product transfers, waste, and spoilage.
Support Leadership in conducting inventories.
Maintain financial profitability by meeting and exceeding margin and sales targets.
Assist in training and developing Team Members on product knowledge.
Maintain accurate department signage and pricing.
Stay informed by reading daily communication log or department updates from Leadership.
Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
Make sure temp logs, sweep logs and sanitation logs are completed when applicable.
Maintain a safe, clean and well-organized working and shopping environment.
Successfully complete in store training program.
Attend all team and store meetings as assigned by Leadership.
Support global, regional and store programs.
Answer department telephone calls and pages quickly and with excellent phone etiquette.
Knowledge, Skills, & Abilities
Familiarity and/or willingness to learn about products, nutritional information, and other areas of study
Comprehensive knowledge of produce
Working knowledge and application of all produce merchandising expectations within the department with a specific focus on attention to detail
A desire to grow with the Produce team
Ability to sell proactively
Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
Ability to educate team on product knowledge and convey enthusiasm
Strong demonstrated organizational and time management skills
Strong basic math skills
Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
Strong work ethic and integrity
Passion for natural foods and products
Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to work in a fast-paced environment, with a sense of urgency
Desired Work Experiences
1+ year buying-merchandising experience or equivalent
1+ year produce experience
Customer Service Focus
The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.