Location: Toronto, ON
Position Type: Full-Time, Permanent
Hours: Monday–Friday, 9:00 AM–3:00 PM (roughly 30 hours/week)
Compensation: $27.00- $30.00 per hour, based on experience
About Wild North Flowers
Wild North Flowers is a floral studio based in downtown Toronto. For the past ten years, we've been creating artful floral experiences while fostering a supportive, inclusive, and welcoming workplace.We're a small private floral studio rather than a retail flower shop, which means our team focuses on exceptional customer service, seamless order management, and beautiful floral arrangements without the demands of face-to-face retail sales.We are currently looking to hire a Client Relations Manager & Flower Buyer to join our team long-term. This role is ideal for someone who likes to wear multiple hats! You would be balancing customer service, administration, logistics, and flower purchasing.
About the Role
As our Client Relations Manager & Flower Buyer, you will be the primary point of contact for customers while also overseeing flower purchasing for the studio. This position requires excellent communication skills, strong organizational abilities, and the capacity to manage multiple priorities throughout the day.The ideal candidate will move between customer communication, order management, delivery coordination, and flower procurement, helping ensure that every order runs smoothly from inquiry to delivery.
Key Responsibilities
- Respond to customer inquiries primarily via email (sometimes via phone)
- Take and process floral orders
- Provide quotes for our À La Carte & Event floral offerings
- Manage multiple email inboxes and customer communications
- Coordinate delivery schedules with our courier partners
- Confirm delivery details and troubleshoot delivery issues
- Track order totals using spreadsheets and internal systems
- Handwrite personalized card messages for customer orders
- Wrapping daily deliveries
- Purchase flowers from wholesale suppliers
- Monitor flower availability/requests for À La Carte and Event flower orders
- Develop and improve administrative processes and workflows
- Provide general administrative support and problem-solving as needed
This Role May Be a Great Fit If You:
- Want to work shorter days, Monday through Friday
- Enjoy a wide variety of tasks throughout the day
- Thrive in a dynamic environment where priorities can shift quickly
- Are highly organized and detail-oriented
- Have strong time-management skills
- Enjoy both customer-facing and administrative work
- Remain calm and professional under pressure
- Take initiative and enjoy finding ways to improve efficiency
QualificationsRequired
- Post-secondary education
- Minimum two years of administrative or client service experience with a demonstrated track record of success
- Strong written and verbal communication skills
- Proficiency with Google Workspace (Docs, Sheets) and Microsoft Excel
- Ability to work on-site at our downtown Toronto studio
- Availability during peak floral holidays, including Valentine's Day and Mother's Day periods (non-negotiable)
Preferred
- Previous experience in the floral, event, or creative industries
- Knowledge of flowers and floral products
- Experience in purchasing flowers through wholesale suppliers (Ontario Flower Growers, Can-Mex etc)
We're Looking for Someone Who Is:
- Personable and friendly
- Highly organized and detail-oriented
- An excellent communicator, both written and verbal
- A quick learner
- Calm, adaptable, and resourceful
- Comfortable juggling multiple projects simultaneously
- Motivated to improve systems and create efficiencies
- Comfortable working independently while contributing positively to a team environment
- Proud of their attention to detail
- Who has neat, legible handwriting
What We Offer
- Extended health and dental benefits after three months (probationary period)
- Paid 30-minute lunch break each day
- Consistent weekday schedule with weekends off. Although flexibility around peak seasons is a must! (Mother’s Day and Valentine’s Day).
- Casual dress environment
- A supportive, inclusive, and queer-friendly workplace
- Opportunities to take home extra flowers and plants when available
- Staff kitchen and lunch area with locker, fridge, microwave, complimentary coffee and tea, and snacks
- The opportunity to spend your days surrounded by beautiful flowers
Please NoteThis is not a floral design position and is not intended as a pathway into floral design. While floral knowledge and industry experience are valuable assets, the primary focus of this role is client relations, administration, logistics, and flower purchasing. We are seeking someone who is excited to build a long-term career in these areas and grow alongside our small but mighty team!
How to ApplyIf this sounds like the right fit for you, we'd love to hear from you. Please submit your resume and cover letter outlining your experience and interest in the position.
Job Types: Full-time, Permanent
Pay: $27.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Store discount
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Have you previously sourced wholesale flowers for a floral business?
Education:
- Secondary School (preferred)
Experience:
- administrative assistant: 2 years (preferred)
Language:
Work Location: In person
