Data Analyst
Paradigm Quest
Toronto, ON
Data Analyst – Analytics: Challenging, Impactful, Rewarding

WHO WE ARE: Paradigm is an innovative, flexible, leading-edge Business Process Outsourcing (BPO) company. As Canada's leading mortgage outsourcing company, Paradigm's mandate is to enable new and existing lenders with a cost effective mortgage operation solution that can quickly respond to market conditions, lead the market in innovation and ultimately provide mortgage consumers with great choice, vastly improving their mortgage experience.

PARADIGM CULTURE: Paradigm is committed to open and honest communication with our staff. We believe by being transparent, truthful and sincere, we can serve each other and our clients with integrity. Our culture can be summed up in one word: family. We work hard at creating an exceptional professional family here at Paradigm and do not take it for granted. Every initiative, new hire, company event and daily activities are focused on maintaining and fostering our Paradigm family because we know that our employees are undoubtedly the key to our success.

The Opportunity: As a Data Analyst you will bring our understanding of our clients to the next level and help us move forward confidently with data-informed decisions.

Role Specific Accountabilities include, but are not limited to the following:

Interpret data and turn it into information which can offer ways to improve a business, thus affecting business decisions through gathering information from various sources and interpreting patterns and trends
Conduct complex queries on our data warehouse to help teams get the data they need, and maintain key reports and dashboards to track operational and business metrics
Perform impactful analysis against large datasets using a variety of data analysis, extraction and visualization tools to report and communicate insights to internal and external stakeholders.
Work closely with the Operations, Product and Marketing teams to define and answer business questions in a measurable and actionable manner. What behaviors predict retention? What is the lifetime value of a customer? What effect will changes to the business process have on productivity?
Drive our data strategy by working with the technology team to identify, implement and maintain the systems we need to collect, verify, and analyze data
Define standards for data quality, and support the technology team in meeting those standards
Communicate and distribute data insights
Make recommendations about the methods and ways in which a company obtains and analyses data to improve quality and the efficiency of data systems
Educate everyone in the company so that they can use our reporting tools to ask good questions and answer them themselves
Educational/Technical Experience

A passion and curiosity for driving better business decisions through insight, data and analytics.
A Bachelor's or Master's degree in computer science or business or equivalent
3+ years experience in an operational support, data science, or data analysis role
Expert knowledge of SQL
Proficiency in Python/PowerBI/VBA/Microsoft office tools
Personal Requirements
Strong analytical, problem solving, communication and organizational skills with a passion for learning
Self-motivated with the desire to continually acquire information and develop new skills to enhance job performance.
Ability to effectively manage multiple tasks of varying complexities, prioritize and meet deadlines and work well under pressure.
Team player that works well independently and as part of a team, willing to work on a variety of technical initiatives
Possess a positive, can-do attitude and enjoy making a difference in the business through contributions