Localcoin is Canada's largest Bitcoin ATM provider with a network of over 140 cryptocurrency terminals. Localcoin prides itself on constantly innovating in the blockchain infrastructure space. With an expanding product range including one of the first Canadian Bitcoin prepaid debit cards and online platform for purchasing/selling cryptocurrency, our vision of making cryptocurrency an easy and accessible resource for all Canadians is well underway.
Localcoin is a young, forward-thinking team filled with some of the brightest minds in the cryptocurrency industry. All employees at Localcoin have equal opportunities to contribute to the success of the company within a start-up culture that encourages self-starters, transparency and team connectivity. If you are looking to be an integral part of a rapidly evolving industry and team see our current employment opportunities or contact us directly at firstname.lastname@example.org.
Localcoin prides itself when it comes to providing high-quality support to our customers. We're on a mission to build a relationship-focused organization and we're looking for a passionate individual to join us.
Working alongside a passionate team, as a Customer Success Representative, you will be responsible for handling inbound calls and online chat communications with new and existing customers. You will be responsible for delivering Localcoin's commitment to exceptional customer advising, coaching, and overall support.
What you'll do:
Provide high-quality customer service while following company support protocols and processes
Guide and process customer inquiries in a fast-paced environment
Communicate with customers via phone, email, and online chat
Provide knowledgeable answers to questions about Localcoin products
Work with Localcoin's internal departments to meet our customer needs
Help resolve issues as quickly and accurately as possible
Assist in on-boarding new customers through various Localcoin products/services
Who you are:
At least 1-2 years of relevant work experience in a customer service, sales support, tech product support or similar function
Strong written and communication skills
Proficient in GSuite (Google Sheets, Docs)
Detail-oriented, organized, efficient and able to multi-task
Fluent in French is a plus!
Experience working with Freshdesk, and live chat bots would be helpful
You love Cryptocurrency and Blockchian
You'll love working at Localcoin because:
We love crypto. We believe that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. You'll have full access to Localcoin products to ensure your journey with cryptocurrency is seamless. That means you'll be able to purchase cryptocurrencies supported by Localcoin below the Canadian market rate with zero fees! You'll also gain insider access with discount coupons to products like our Prepaid Visa Card and the use of our ATMs nationwide!
We're not just employees. We're people. We have a strong commitment to support our employees' wellbeing both inside and outside of the office. We offer unlimited travel insurance so you can get that R&R worry free, a customizable health and wellness plan with all the bells and whistles including an annual allowance spend account, a super convenient location on Yonge street with a flexible schedule to avoid the busy rush hour times, and a kitchen stocked with snacks and coffee to keep you fueled throughout the day.
We'll invest in your career. Our company's growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.
We're creating an environment where everyone can thrive. Our customers are nation-wide and diverse, so we're building a team that is, too. Through initiatives like our company-wide teach and training days, opportunities to attend industry events, and allowing time for you to focus on self-development during the work day, we're truly building an inclusive environment where people can bring their best selves to the office.
We offer competitive compensation packages. We deeply value the talent and impact our team brings to the table, and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
And so much more... family style catered lunch every Monday, quarterly team outings, weekly team socials, open concept office with themed breakout rooms to suit your working style, and organized volunteer opportunities to give back to our local communities.
Sound like something you want to be part of? We're hiring! Apply today to email@example.com