Job description:
ABOUT ZEDD CUSTOMER SOLUTIONS
Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.
Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.
POSITION SUMMARY
We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on an Inbound/Outbound sales program.
Working in the call center you will be responsible for receiving inbound calls and/or conducting outbound calls to offer customers a whole home solution including TV, Internet, Home Phone and Mobile Services.
This position is located in our North Bay office.
ESSENTIAL FUNCTIONS:
- Receive Inbound calls from new and existing customers.
- Contact new and existing customers to promote products and services directly from our client’s database.
- Work in a fast paced environment and have the ability to adapt quickly.
- Consistently meet established program sales targets.
- Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
- Offer feedback to the program supervisor based on errors or improving results.
- Maintain a positive and productive attitude.
- Be available Monday to Sunday from 8:00 AM to 9:00 PM EST
- Demonstrate initiative and work in a team environment.
- Attend and actively participate in all required training programs
- Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information.
WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:
- Company paid training
- Work environment that supports our employee’s career path
- 4% vacation pay directly deposited
- Paid holidays
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.
KEY ATTRIBUTES REQUIRED:
- Excellent English verbal and written communication skills.
- French verbal and written communication skills is an asset
- Prior customer service and sales experience is an asset
- Enjoys working in a team environment
- Effective listening skills
- High school diploma or equivalent
- Satisfactory criminal record check
Pay: $17.60 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
