Overview
We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and French, possess exceptional communication skills, and thrive in a fast-paced customer service environment.
Responsibilities
- Provide excellent customer service via phone
- Assist customers with inquiries
- Perform data entry and maintain customer records accurately
- Analyze customer needs to offer personalized solutions
- Communicate effectively with customers in both English and French
- Maintain a positive, empathetic, and professional attitude towards customers
Experience
- Proven experience in customer service
- Fluent in both English and French (written and verbal)
- Strong data entry skills with high accuracy
- Excellent phone etiquette and communication skills
Job Type: Full-time
Pay: $42,900.00 per year
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-09-03
