Field Service and Technical Advising Specialist
Wabtec
Remote
At GE Transportation , a Wabtec company, we move and improve the world. We are a global technology leader and supplier of equipment, services and digital solutions to the rail, mining, marine, stationary power and drilling industries. Our innovations help customers deliver goods and services with greater speed and savings using our advanced manufacturing techniques and digitally connected machines.

It’s not just about your career… or your job title… it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters? Or do things that haven’t been done to make your life and someone else’s better? GE Transportation has been doing that for decades and we will continue to do so for decades to come! Through our people, leadership development, services, technology and scale, GE Transportation delivers better outcomes for global customers by speaking the language of industry.

Role Summary/Purpose

GE Transportation helps railroads continuously improve the reliability of their GE heavy haul locomotive fleet. Our technical advisers engage across the railroad network to improve asset availability throughout Canada and the US.

Essential Responsibilities

The Field Service and Technical Advising Specialist provides locomotive expertise in an advisory capacity to railroad customers, operating on-site with our customer-Union Pacific (UP).

In this role, you will:
Represent GE to the customer by providing technical solutions and timely OEM replacement parts.
Represent GE in the customer facility by providing technical information, workscopes, troubleshooting, and recommended repairs for locomotive maintenance.
Use your technical network to escalate technical concerns and engage remote GE technical resources to solve local customer problems.
Develop and maintain strong customer relationships at all levels within the customer shop.
Actively communicate within the shop and with the expanded GE network to ensure technical accuracy and appropriate urgency.
Understand applicable industry regulations ( FRA / AAR).
Understand and apply all environmental, health, and safety rules to work safely and actively participate in a positive safety culture.
Maintain GE assets at the customer site (material, IT, intellectual property, tooling).
Monitor inventory levels against targets and proactively identify changes to safety stocks to support customer needs.
Follow controllership procedures to maintain GE’s inventory of replacement parts. This includes part ordering, expediting, receiving, stocking, inventory, and delivery.
Perform material handling (unpack, move, pack) with 100% compliance to safety guidelines.
Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers.

Qualifications/Requirements

Bachelor’s Degree or Diploma in a Technical discipline from an accredited college or university (or Associate’s Degree in Technical discipline with a minimum of 2 years of professional work experience, or a High School Diploma / GED with a minimum of 4 years of Operations or Military experience).

ELIGIBILITY REQUIREMENTS:
Willing and able to work night shifts on various days in a 24/7/365 environment.
Willing and able to work in a shop environment with significant time on the floor or on locomotives.
Willing and able to follow railroad site safety procedures.
Willing and able to travel as required for work, up to 20%.

Desired Characteristics

BS degree in Engineering from an accredited college or university.
High energy self-starter comfortable interacting with the customer at all levels in a deadline driven environment.
Prior locomotive maintenance and troubleshooting experience.
Heavy diesel engine maintenance and troubleshooting experience.
Strong applied electrical troubleshooting background (AC & DC).
Experience in material transactions and inventory management using Oracle. -Strong communicator and influencer across cross-functional teams.
Able to motivate teams and lead change across the organization.
GE Transportation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! GE Transportation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.