Job Description: Product Specialist
Position Available: ASAP, Permanent Full-time
Reports to: Director, After Sales
Location: 3703 Millar Ave, Bay 7 S7P 0B3 Saskatoon, Saskatchewan
HORSCH is a leading global manufacturer of innovative agricultural technology and developer of modern solutions for soil cultivation, seeding, and spraying. Our international team is unified in a common purpose: to ensure an elevated level of customer satisfaction & loyalty by bringing practical solutions for the improvement of farming practices.
Job Objectives:
While focusing on delivering the highest level of customer service the Product Specialist provides on-site agricultural equipment technical support for HORSCH machines in an assigned geographical territory. The Product Support Specialist grows and solidifies dealer relationships by communicating, training, educating, and developing strategies focused on HORSCH equipment and agronomic solutions. The position's duties include in-field technical assistance, sales support, project management, customer demonstrations, and the execution of marketing activities to maximize engagement. Extensive travel is needed, including average weekly overnight stays of up to three nights per week.
Job Responsibilities: Other duties may be assigned.
- Strengthen dealer and user relationships to promote, recommend, and optimize HORSCH products and solutions, while also addressing current agronomic trends within the designated territory.
- Provide specialized infield assistance to help dealers and users maximize machine operations and enhance technical knowledge through structured training programs
- Supporting the product development process and prototypes during the transition to series production. Diagnosing faults or malfunctions using computerized and other testing equipment to determine the extent of repair required.
- Adjust equipment and repair or place defective parts, components, or systems, using hand and power tools.
- Clean, lubricate, and perform other routine maintenance work on equipment.
- Responsible for retrofit programs, technical updates, and preparation of documentation.
- Test repaired equipment for proper performance and to ensure that work meets manufacturer's specifications.
- May attach components and adjust new farm equipment as well as repair work on heavy equipment.
- Roll out and train dealers on HORSCH portal and service information system.
- Service attachments and working tools such as harvesting and tillage equipment, blades, plows, winches, and side booms.
- Coordination of all warranty claims within the assigned territory. Provide details to the Service Advisor for warranty reports to explain work for reimbursement.
- Prepare sales and stocking plans for parts of all HORSCH and LEEB product lines.
- Generate ideas and solutions through solid customer relationships. Follow up on customer needs by regular communication within the team.
- Assess time required for work order and track all hours and material.
- Actively participate in training
Required SKILLS:
- Experience with AG equipment and service functions is necessary.
- Knowledge of the AG industry and dealer networks is required.
- Strong technical acumen including electronics and precision farming.
- Mechanical ability and manual dexterity.
- Technical education or technical work experience.
- Excellent communication, negotiation, and conflict resolution skills mostly in English. Able to talk with customers by telephone, listening as customer describes a problem, interpreting, questioning, advising, and describing (talking through) a procedure to repair/replace a part.
- Self-starter, ambitious & motivated with the ability to work in a team.
- An accountable attitude in working with expensive equipment
- Ability to use a computer to perform diagnostics and look up service manuals. Read electrical schematics to diagnose a problem.
- Advanced computer skills such as Microsoft Office Suite
- Required safety boots.
Education:
- Related post-secondary education (Business, Agriculture, and/or other relevant fields or trades); or
- Equivalent combination of education and related industry experience.
- Two years of higher education or equivalent relevant work experience
Travel:
- Periodic travel within Saskatchewan.
- Possible annual or semi-annual travel to Germany and the USA.
- Valid driver’s license and passport.
Compensation:
Salary wage varies between $42.00 to $53.00 an hour.
This is a salary-paid position based on experience and education. Our benefit package includes Health, Dental, and Vision coverage, Life Insurance, Long-term Disability Insurance, employer-matched Retirement Savings Plan, and four weeks of paid vacation per year.
Send us your resume at [email protected]
Job Types: Full-time, Permanent
Pay: $42.00-$53.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company car
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Technical support: 2 years (required)
- AG EQUIPMENT: 2 years (required)
Willingness to travel:
Work Location: In person
