Degree/diploma in computer science or related field
Microsoft designation on Windows preferred
Possesses working knowledge of programming/scripting preferred
Familiarity with local area networks programming techniques and languages preferred
Understands basic Internet and client/server architectures preferred
Excellent communication, planning/organizing and writing skills
A demonstrated focus on customer satisfaction
Demonstrate reliable work habits
Excellent process analysis and application skills
Excellent analytical and problem solving skills with the ability to systematically analyze situations/issues, identify options, draw logical conclusions and determine/recommend practical courses of action
Very good verbal and written communication skills
Very good interpersonal skills
Able to work with minimal supervision on simple to moderately complex tasks
Able to work with multidisciplinary teams in a positive and productive manner
Ability to effectively deal with high priority unscheduled tasks and problems
Understands how to interpret customer business needs and translate them into application and operational requirements
Understands how various issues affect each other and the outcome of projects
Understanding of database management
Self-motivated team player who can work independently
Evidence of satisfactory attendance record
An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
Ability to work in a manner that exemplifies the centre’s core values and helps patients get their life back
Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors
Provide front-line desktop client and applications support to user community.
Provide support, including problem diagnosis and solution delivery, to the computer user community at West Park as part of the Information Technology team.
Testing of new releases, upgrades, product changes, service packs and critical fixes prior to distribution;
Troubleshooting and support of customers in day to day issues, within the documented timeframe;
Use scripting and system administration tools to automate IT processes and improve technical service delivery.
Maintaining appropriate levels of technical and procedural documentation;
Diagnosing opportunities with clients and propose solutions that meet the client’s needs;
Develop and maintain solutions and features related to the IT/IM strategic plan.
Special projects as assigned.
Perform on-call responsibilities on a rotational basis.
At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243-3600 extension 4633.