At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
Trius Winery is a Canadian winemaking pioneer that has been crafting fine VQA wines from premium grapes for over 40 years. Nestled between the Niagara Escarpment and Lake Ontario, we harvest our grapes from four Niagara-on-the-Lake appellations to create distinctive varietals that reflect our region's unique taste of place.
We are seeking a Retail & Experience Manager to join our Management Team at Trius Winery.
Reporting into the Regional Estate Manager, the Retail & Experience Manager will be responsible for developing, directing, and executing best in class revenue driving strategies relative to all retail, tour and experience operations on the Trius property; ensuring extremely high quality guest experiences that promote brand Image and meet/exceed financial objectives.
We are looking for a teammate with:
2-5 years retail management experience preferably in a Hospitality/Tourism or luxury retail environment
WSET or ISG/CAPS or CMS certification; with experience developing/leading related educational/training programs
University/College graduate preferably from Business/Marketing or Hospitality/Tourism Management programProficiency in Microsoft Office programs; with a focus on Word and Excel
Proven people leadership, coaching, listening, communication, supervision, project management, teamwork, and organizational skills
This teammate will be accountable for:
Develops and executes business strategies to meet/exceed financial (including Wine Club sales) objectives for Trius Retail function including:
Managing gross margin, operating expenses, and capital expenditures to within budgeted levels
Responsibility for achieving annual revenue targets
Responsibility for accounting control including inventory control, and bank reconciliation
Responsibility for cash management/reconciliation
Development and execution of all Trius wine guest experience programming; reviewing on an ongoing basis to maximize revenue yield and guest satisfaction
Working closely with Buyer-Accessories to develop/execute accessory merchandising
Hosting VIP visits from internal stakeholders and external media and influencers
Responsible for business analysis of:
Trius Retail & Experience monthly P&L statements; including responding to discoveries
Industry/consumer trends to develop new revenue opportunities, including providing feedback to Buyer-Accessories role on business trends and consumer feedback
Provides daily leadership in a Management capacity including:
Acting as a Brand Ambassador for all VIP guest experiences
Opening and closing duties/responsibilities, attending daily meetings, supervising/delegating team members
Driving daily sales targets for wine, Wine Club and seasonal accessories
Recruiting, on-boarding, and coaching to direct reports to ensure performance/talent/service excellence among all team members
Developing and delivering ongoing product training to Trius Retail & Experience team members. Supporting related division training and education programming
Managing maintenance or replacement of Retail equipment and fixtures when/where required
Responding efficiently and effectively to guest concerns/complaints
Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
Trius wines / accessories / experiences / Wine Club membership benefits / dining-menu options events
All Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.