Relationship Manager
Goldmoney
Toronto, ON

Job Summary

As one of our front-line Relationship Managers, you will be responsible for providing superior service and solutions to Goldmoney clients and ensuring an excellent user experience.

This role requires someone with a client-first approach that can quickly and effectively identify the root cause of client issues and bring them through to resolution, while also delivering a pleasant and reassuring experience for the client. Every interaction is an opportunity to create a new success story!

Successful Relationship Managers cultivate a deep expertise about how the Goldmoney platform operates – you will gain exposure to every area of business operations and expand your professional horizons, and in doing so, become equipped to exceed any client’s expectations.

What We Offer

  • Employee equity bonus plan.
  • The opportunity to be part of an international game-changing company.
  • A positive open office space conveniently located in downtown Toronto’s expanding startup community.
  • Fully stocked kitchen full of free snacks and drinks!

Responsibilities and Duties

  • Primarily responding to inbound client messages, emails, and phone calls.
  • Resolving client issues and answering any product-related questions that may come your way, both internally and externally.
  • Clarifying client complaints, determining causes of problems, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Identifying and escalating issues to the compliance and/or development teams as required.
  • Working with local and remote team members and the rest of the Goldmoney team in-person as well as via Slack and email.
  • Following communication procedures, guidelines and policies.
  • Testing new deployments and flagging issues to ensure a seamless user experience.

Qualifications and Skills

  • 2+ years of relevant experience.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and manage time effectively.
  • Most critically, the ability to learn quickly, developing a deep knowledge of Goldmoney's platform and offerings.

Preferred

  • Proven customer service success in a commercial setting, primarily with written interactions.
  • Financial technology (fintech) experience, or a passion for finance or precious metals.
  • Experience working in a startup environment where problem solving and flexibility are rewarded.
  • Working knowledge of Zendesk.

Job Type: Full-time

Salary: $50,000.00 to $55,000.00 /year

Experience:

  • Relationship Management: 2 years (Required)

Location:

  • Toronto, ON (Required)

Language:

  • English (Required)