Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
As a fraud prevention agent, you help maintain business relationships with members and clients. You carry out the necessary actions to help prevent different types of fraud and minimize financial losses.
You analyze various information and communicate with customers to verify the validity and the nature of the transactions.
You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential.
Analyze and interpret the type and nature of suspicious transactions and take the necessary actions to avoid monetary losses.
Advise members and customers who are victims of fraud on how to avoid potential monetary losses.
Establish an advisory relationship by identifying current and potential needs and supporting client retention.
Collect, compile and analyze data. Prepare reports and recommendations.
Help identify your unit’s operational risks and opportunities for improvement.
Enforce a robust identification process to protect member and client assets.
Other working conditions
Schedule: Must be available daily from 8:00 a.m. to midnight. May fill in for night shifts if needed.
Number of jobs available : 14
College diploma in a related field
One year of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Proficient speaker, advanced proficiency in English
Desjardins Cross-sector skills
Action oriented, Collaborates, Customer Focus, Innovation
Key competencies for the job
Ambiguity, Drive results, Interpersonal Savvy
450, boul. de Maisonneuve Ouest, Montréal
Member/client sales and service (FG)