The Receptionist, working within a team environment, provides reception and administrative support to the supportive living community. Provides quality customer service to the Community including greeting prospective clients, employees and contractors, responds to inquiries and provides information, commissions documents, books appointments, etc. Responds to inquiries on a timely and professional basis; forwards complex situations to the Program Manager. Maintains office routines including routine update of maintaining operational records including health and safety information and other clerical duties. Provides meeting and committee support for the community.
Preference for a minimum of two years reception experience in a high traffic customer service setting supplemented with customer service and computer training. A combination of education and experience would also be considered. Strong customer service focused philosophy with a demonstrated ability to effectively manage customer relations and maintain confidentiality. Effective communication skills (English) - both oral and written are necessary. Strong information gathering, problem assessment and solving skills. Must have a flexible, willing and positive attitude and the ability to work with minimal supervision and routine interruptions. Good computer skills and proficient use of MS Office products. Able to apply legislation policies and procedures appropriately. Strong understanding of office routines and records management. Excellent organizational and time management skills with the ability to prioritize tasks are essential. Valid certification in Emergency First Aid and WHMIS. In good health and physically fit. Possess and maintain a valid Alberta Motor Vehicle Operator's License - Class 5 and have access to a dependable vehicle. The successful candidate will be required to undergo a Criminal Records Check.
Job Type: Casual
- customer service: 2 years (Preferred)
- receptionist: 2 years (Preferred)