Embassy Suites by Hilton Niagara Falls Fallsview is currently seeking Front Desk Agents. This position features a starting wage of $15.00/hr, with part-time hours available.
Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is the nation's largest brand of upscale, all-suite hotels with more total suites than any of it's competitors. In the exciting world of hospitality, The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is a definitive leader providing full service accommodations in a breathtaking setting. We pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.
The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is committed to providing guests with an unsurpassed level of service and the continuing success of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel Brand is contingent on the quality of the service given. We invite you to consider joining our team of hospitality experts.
As a member of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.
Objective: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
HS Diploma or equivalent.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
***Must be available to work evenings, weekends & holidays***
Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.
Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department