Company description
E.T. Mechanical Ltd. specializes in HVAC (Heating, Ventilation, Air Conditioning), Electrical, Air & Water testing, and Plumbing Services within Fredericton, St John, Moncton NB and surrounding areas.
Job description
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Care Representative If you are residing in Canada and seeking a job in Fredericton, New Brunswick in a real working environment.
About ET mechanical Ltd
E.T. Mechanical Ltd. specializes in HVAC (Heating, Ventilation, Air Conditioning), Electrical, Air & Water testing, and Plumbing Services within Fredericton, Moncton NB and surrounding areas.
As an ET Customer Experience Champion, You'll Enjoy
- Career advancement opportunities
- Continuous training and mentoring – lots of learning for aspiring minds
- Diverse, inclusive, and community-minded organization
- A fun and encouraging to grow in the future
- A vast technical knowledge
Why You? What You Bring
Connections are everything here at ET. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
- Fluency in English
- Ability to do COLD calling
- High school graduate or equivalent
- Exceptional communication skills
- Ability to thrive in a dynamic environment
- Six months or more of customer service experience
- French bilingual is an asset
Job Responsibilities:
· Mostly COLD calling to our customers asking service, follow up, receiving over flow incoming calls as well
· Review CRM Dashboard & adjust schedule to achieve daily revenue goals
· Responding on potential leads by discussing with the manager
· Processes other work order transactions such as confirmations, changes, cancellations, and payments
· Perform happy calls
· Be able to navigate our company database platform proficiently
· Set up and mange customer accounts with detailed information related to jobsite locations, contracts, installed products, and history
· Building customer relationships while assisting dissatisfied customers professionally and accurately
Job Reference ID: CCR/ET/002
Job Types: Part-time
Benefits:
- Free-parking
- Professional Training Opportunity (EGIA Contractor University)
Schedule:
COVID-19 precaution(s):
- Remote interview process initially – Step 1
- In person interview – Step 2
Job Type: Permanent
Benefits:
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving License (preferred)
Work Location: In person
