Bowmanville Marina-Front Desk / Reception
Bowmanville Marina
Bowmanville, ON
The Guest Services agent completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service

Duties & Responsibilities

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
Perform all duties on the position certification checklist.
Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.
Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
Ensure all credit cards and cash funds are balanced throughout each shift.
Complete guest and information privacy training.
Offer and properly handle requests for wake-up calls and “do not disturb” requests.
Effectively operate the hotel computer system or property management system upon certification.
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
Monitor room availability, selling strategies, discounts and frequent guest program benefits
Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.
Inform management of any guest or system-related issues.
Read and initial log daily.
Maintain proper key control.
Forward Lost and Found inquiries to Loss Prevention.
Follow brand check-in/check-out procedures for all guests.
Assist with Sales and Marketing efforts as directed by management staff.
Possess working knowledge of reservation procedures. Know cancellation and walk procedures
Ensure security and confidentiality of all guest and hotel information and material.
Attend work on time as scheduled and adhere to attendance policy.
Participate in daily pre shift.
Utilize property Service Recovery.
Report unsafe conditions and suspicious activity to GM (Alan)
Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
Promote teamwork and associate morale.
Follow proper key control procedures.
Never give a key to a guest room out without verifying the requestor’s identity
Never give connecting rooms without the express permission of both guests
Never announce a guest’s room number
Perform other duties as assigned
If you are interested, send your resume to information@bowmanvillemarina.com
Please indicate which position you are looking to apply for and availability.