Customer Support Specialist (Full-time)
Real Estate Webmasters
Nanaimo, BC
Real Estate Webmasters is a leader in the real estate industry, providing cutting-edge websites, products and online solutions to real estate agents and brokers across North America.

We are expanding our support team and we're looking for positive, outgoing people to be on the front line and provide awesome support for our clients.

What we're looking for in you:
You know and love working with computers.
You have basic understanding of websites, front-end and CMS systems, and possibly even some HTML/CSS knowledge.
You love interacting with people - talking and listening to people comes naturally.
You love helping people - you have a passion for teaching people and solving problems.
You have patience and always stay calm under pressure.
You are enthusiastic and positive - your happiness is contagious!
You have outstanding writing skills - you can create clear, concise and engaging responses.
You are not a robot - you are empathetic and sound like a human.
You are awesome!


A taste of what you'll do:
Answer incoming phone calls and emails - you are the first point of contact for the company.
Troubleshoot issues and escalate tickets to our other support tiers.
Respond to support tickets using our support system.
Go above and beyond to wow our clients - you love our customers and they know it!

Bonus points:
Strong HTML knowledge
Technical/programming experience