The Presentation Technologies Specialist – Implementation and Support position is responsible for providing specialized technical and customer services where presentation services such as, audio, video, other related technical systems are required. This position acts as a technical resource, and is responsible for: installing, supporting, maintaining and troubleshooting presentation technology systems, and for providing user training and immediate support. Additionally, this position performs other Presentation Technologies group duties as capacity and priorities determine such as event support, equipment setup, event operational support and troubleshooting, and other tasks assigned by the Presentation Technologies Manager.
Provides daily over the phone (using remote control tools) or on-site technical support with the least amount of classes disruption
Performs user training on specific aspects of presentation system operation as requested and answers any questions the user may have
Performs complete Presentation System installations
Test, troubleshoot and service installed presentation systems and components
Performs complete preventative and maintenance tasks
Provides user training with the goal of improved user adoption and work efficiency
Assists with integration of fixed installation systems with portable equipment, to meet event technology needs
Ensures that all E-Classroom technologies (audio, video, IT, control, lighting) needed for lectures are properly configured and in optimal working condition
Documents instances of equipment failure , repair, installation and removal
Ensures that all legal, and health and safety obligations are adhered to.
Performs other duties as assigned by the Presentation Technologies Manager.
Assists faculty, instructors, and other users in the general use of media presentation technologies.
Alerts the appropriate IT system support staff of presentation and related technical service outages, and other problems
Provides end users and other personnel with training and assistance, as required
Installs, configures and operates a broad range of equipment used in the media presentation industry
Performs e-classroom equipment installation, repair and maintenance
Installs and terminates low voltage cabling as applies to the industry
Continues to acquire knowledge and develop skills in response to changes in the industry
Relevant technical education and or certification required
Industry and manufacturer certifications are a significant asset
Valid provincial driver’s license is an asset
Minimum of 2 years field experience installing, and troubleshooting presentation media systems
Experience providing related technical support in a high volume, fast-paced response environment
Knowledge of technical theory and installation practices related to presentation technologies, signal transmission (analog and digital), lighting, computing, and networking. Hands-on experience (intermediate level) with the following: powered and passive speakers; mixing consoles; wireless and wired microphones; data projectors; projection lens to screen ratio; signal flow; video switching; lighting boards; basic electrical knowledge; basic knowledge of rigging; ability to read and interpret floor plans, schematic and technical drawings; setup and operation of videoconferencing technologies; setup, troubleshooting and configuring of room control system technologies. Ability to set up, maintain, and troubleshoot purpose-specific computer networks, hardware and software applications. Working knowledge of basic hand tools
Intermediate Word, Excel, PowerPoint Skills. Hands on experience with control systems/media systems configuring and commissioning (Crestron, Qsys); CTS certification an asset
Occasional travel required. May be required to be on call with flexible work hours, including weekends
Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.
The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.
The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
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