Overview
Hallmark is seeking a Resident Manager to lead our janitorial operations at a prestigious commercial office building in downtown Toronto. The Resident Manager will work closely with our Operations Team and will report directly to the Operations Manager.
This is a hands-on operational role where the successful candidate will require practical experience overseeing day-to-day office cleaning operations, periodic and seasonal services, unionized labour environments, staffing coordination, inspections, payroll, and client-facing service delivery.
Responsibilities
- Overseeing the completion of all janitorial work in accordance with contract specifications
- Organizing, delegating, and supervising day-to-day work assignments and projects
- Collaborating with Supervisors to ensure completion of all assigned work
- Liaising with property management and building tenants, and ensuring all work orders and customer requests are completed in a timely manner
- Performing regular quality assurance and health & safety inspections
- Conducting staff meetings addressing various topics such as health & safety, ongoing projects, and upcoming events
- Completing various administrative tasks including payroll and billing
- Adhering to budgets provided by the Operations Manager
- Ordering supplies and managing inventory levels
- Managing equipment inventory and ensuring preventative maintenance programs are being followed
- Providing training and orientation to all new employees, and ongoing training to staff
Requirements
5+ years of experience managing a large team of frontline staff
Proven leadership skills with the ability to motivate and empower a team
Thorough knowledge and understanding of cleaning procedures, techniques, products, and equipment
Excellent communication skills, both written and verbal
Passion for providing exceptional customer service
Ability to work efficiently and manage a large workload in a fast-paced environment
Strong computer and technical skills, with proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
- Ability to speak fluently in English – bilingual or multilingual is an asset
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
