Customer Service - Work At Home (CA-WPG WAH05132019)
Skybridge Americas
Manitoba
Our Home Agents have ideal work lifewith the ability tobalance home, school, and work to fit busy lifestyles! We are growing and looking for amazing people in Manitoba and Nova Scotia to join our team! Our training programs are delivered virtually and fully paid, so you may attend from your home office.

Our Company, Your Opportunity

Start or grow your customer service career with Skybridge Americas!Are you energetic and enjoy building rapport with customers? We want you to join our team! We pride ourselves on guiding and mentoring employees throughout their career in the customer service industry. Many of our Coaches and Managers started as Agents!

We are looking for individuals that value positive customer experiences and providing great service on every call. We consistently promote from within for opportunities ranging from Human Resources and Information Technology to Contact Center Coaching, Workforce Management, Service Delivery, and Client Relationship Management.

Your focus on teamwork, excitement around learning, and fun attitude will set you apart! Discover your path and join us to begin and grow your career in the Customer Service industry. We have a 30 year history of providing elite service to our customers and their clients - join us to be a part of that story!

Ditch the Drive....Work from Home! Check out our home office technical requirements here to start your work from home opportunity with Skybridge Americas!

Skybridge offers great benefits and incentives, in addition to working from home!

Fully Paid Training online with live instructors!
Pay increases at 6 months and annually from start date
Incentive programs to supplement your income!
Convenience of working out of your home!
As a Customer Service Brand Agent, you are supporting Skybridge Americas' clients' customers, focusing on assisting with product inquires, needs, and resolving concerns within the guidelines of the program.

Responsibilities:
Answer incoming calls/e-mails/voicemails/chat, respond to customer questions / complaints / program inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
Ensure assigned consumer emails are addressed and handled in a customer-centric manner, following program requirements
Ensure accurate data entry in consumer database, with the consumer information is reflected appropriately to ensure ongoing excellent team customer service
Maintain professional etiquette and provide effective customer service when corresponding with customers via e-mail or phone
Focuses on performing superior customer service and building rapport with customers Maintain a high level of performance in team Key Performance Indicators (KPI) in productivity, quality assurance and attendance
Other Program support as required

Qualifications:
High School Education or equivalent combination of experience/education
Excellent verbal and written communication skills fluent in English
The requirements of the Brand Agent position include the availability to work every Monday and weekends, at a minimum of every other Saturday (day/evening), at a schedule set by the employer based on business needs
Must be flexible with personal schedule to support business needs, including nights/weekends/holidays as required
Strong/Intermediate computer skills including the ability to navigate the Internet and other computer programs with ease
Ability to become familiar with Client products or strong aptitude to learn and support customer inquiries
Excellent comprehension & problem solving skills
Demonstrates a genuine respect for people, their concerns, feelings, well being and appreciation of them as one of our customers
Ability to sit for long periods of time and duration of shift
Ability to hear and use a headset; use a phone
Ability to type and use a mouse/computer
Ability to multitask (speak and type at the same time)
Prior Call Center experience a plus
Knowledge and understanding of promotions and procedures enabling identification of problems and effective resolution
Must be well organized, possess strong time management skills, and the ability to handle multiple projects at once
Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.