About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Toronto area.
What’s the role?
As a Digital Technical Support Specialist , you get to work with an astonishing team that plays a vital role with Customers. Show case your skills and experience with process enhancement.
Sound Interesting?
Provides expert level technical support to end users to resolve customer needs. Works with other department personnel to ensure that current and future products meet all service, quality, and performance requirements in an effective and profitable manner.
Here’s what you’ll do:
-
Responds to highly complex technical questions and inquiries from Customers, Field Service Specialists, and other internal customers and partners with an appropriate sense of urgency.
-
Develops solutions to unique and multi-faceted technical issues impacting digital product performance and service.
-
Assists with the development of documentation pertaining to digital products and process.
-
Assists with designing and supporting HL7 and other 3rd Party medical device & software integration.
-
Leads ad-hoc teams to address complex escalations that often involve multiple team disciplines, and the coordination of support resolutions, while providing effective communication with all stakeholders.
-
Keeps apprised of updates/new company products and services, especially dedicated supported products.
-
Works cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.
-
Acts as a mentor to peers in other work groups as applicable.
-
Prepares training material, classroom agenda and conducts technical training programs.
Do you qualify?
-
Bachelor’s degree in engineering or sciences, or an equivalent combination of education and experience. Technical experience may be substituted for education.
-
Minimum of 5 years of experience as a Digital Technical Support Specialist, or equivalent PACS/DICOM/Healthcare IT Technical experience.
-
Proficiency in network troubleshooting using tools to assist in identifying the root cause often found in customer technical environment.
-
Proficiency in Windows Server OS, Windows Endpoints, and Apple Mac OS
-
Proficiency in HL7 troubleshooting using tools to assist in identifying and resolving 3rd party issues preferred.
-
Proficiency and ability to perform full EMR / PMS, LDAP, AD and SSO Installations remotely without aid or assistance generally required.
-
Ability to provide connectivity and basic configuration of all ZEISS Ophthalmic Diagnostic and Surgical Devices
-
Must possess a very high degree of technical aptitude and proficiency, excellent problem-solving skills.
-
Must apply critical thinking and analytical abilities to provide solutions to technical problems determining root cause.
-
A+ and Net + certification strongly desired.
-
Excellent communication (written and verbal) and interpersonal skills required.
-
This position is based in Toronto office and must be able to work on flexible shifts between 8am-8pm EST.
We have amazing benefits to support you as an employee at ZEISS!
-
Medical
-
Vision
-
Dental
-
RPP
-
Employee Assistance Programs
-
Vacation and sick pay
-
The list goes on!
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an Equal Opportunity Employer.
Your ZEISS Recruiting Team:
Jo Anne Mittelman
COVID-19 Considerations
At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
