Clinic Operations Manager
Forever Young is seeking a highly organized, confident, and hands-on Clinic Operations Manager to oversee the daily flow of our busy medical aesthetics, laser, salon, and spa environment.
This is not a traditional front-desk position. It is a leadership role for someone who can manage people, systems, schedules, client experience, and daily operational details—while also stepping in at reception when needed.
Key Responsibilities
- Oversee daily clinic operations and ensure the day runs smoothly
- Lead, support, and hold the front-desk team accountable
- Monitor schedules, provider flow, appointment requests, cancellations, and no-shows
- Ensure client forms, payments, charges, upgrades, products, drinks, and other purchases are entered correctly
- Maintain a consistently elevated client experience
- Review opening, closing, cleaning, and end-of-day procedures
- Monitor staff charting, follow-ups, task completion, and operational checklists
- Help manage inventory, purchase orders, supplies, and back-bar products
- Address client concerns professionally and escalate matters appropriately
- Support staff onboarding, training, policies, and accountability
- Work closely with the owner to identify gaps and improve systems
- Ensure clinic standards, health requirements, and internal procedures are consistently followed
- Be willing to work hands-on at reception during busy periods or staff absences
The Ideal Candidate
- Has previous management or leadership experience in a clinic, medical aesthetics practice, salon, spa, dental office, or other service-based environment
- Is extremely organized and notices details before they become problems
- Is confident supervising staff and following up when responsibilities are missed
- Communicates professionally with both clients and team members
- Is comfortable learning and managing multiple software systems
- Can remain calm, solutions-focused, and professional in a fast-paced environment
- Understands that strong management requires both leadership and hands-on support
- Takes ownership and does not wait to be reminded about important tasks
- Values cleanliness, consistency, accountability, and exceptional client care
Experience with booking software, payroll, reporting, inventory management, team scheduling, and administrative systems is considered an asset.
About Forever Young
Forever Young is an established Edmonton clinic offering advanced medical aesthetics, aesthetics and medical skincare. With more than 15 years in business, a database of over 25,000 clients, and approximately 1,700 reviews, we have built our reputation through results, long-term client relationships, and exceptional service.
We are entering an important stage of growth and refinement. We are looking for someone who can bring structure, consistency, leadership, and genuine ownership to the daily operation of the clinic.
Position: Full-time
Schedule: Must have flexible availability, including evenings and weekends
Compensation: Based on experience
To apply, please send your résumé along with a short introduction explaining your management experience and why you believe you would be a strong fit for Forever Young.
Pay: $25.00-$31.00 per hour
Work Location: In person
