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Human Resources Manager

Chelsea Hotel Toronto, ON

Job details

Full-time

Benefits

Employee assistance program

Skills

CHRP
Hospitality
WHMIS Certification
Management
Post-secondary education
English
Microsoft Office
Human resources
HRIS

Full job description

Job Summary

Purpose

Reporting to the Director, Human Resources the Human Resources Manager is responsible for colleague and labour relations, colleague benefit, health and wellness programs, and implementing and maintaining the Health & Safety Management System (HSMS). The Human Resources Manager also provides counsel to management in the area of colleague and labour relationships. Promotes health & wellness at all times with the ongoing objective of reducing accidents and injuries. Manages the Return to Work program and coordinates the hotel’s environmental program (EarthCheck).

Requirement

Principal Responsibilities

· Maintain harmonious labour relations through skillful people management and by providing counsel and guidance to management and colleagues. Administers union contract and participates in step one grievances, arbitrations and collective bargaining.

· Maintain positive working relationship with the Union Representative and Shop Stewards.

· Assist departments in disciplinary counselling and terminations as well as investigation of any colleague related issue in the workplace when required.

· Ensures relevant sections of the Colleague Handbook are kept up to date,

· Identify policy and communication needs and assist in the drafting and implementation process with the Director, Human Resources.

· Control costs in areas responsible to ensure performance against budget.

· Monitor applicable laws and regulations and ensure compliance.

· Participates in the Lobby Duty and Weekend Managers program.

· Maintains grievance log and statistical data.

· Monitor benefit programs and make recommendations for changes.

· Co-ordinates and participates in joint Union/Management meetings.

· Assists talent acquisition process, interviewing candidates, checking references, and providing support to Departmental Managers

· Investigate all workplace injuries and implement necessary changes in an attempt to prevent further accidents based on accident statistics

· Provide regular WHMIS, Fire, and Health and Safety training to ensure employee safety, including all new hire colleagues.

· Attend and Co-Chair all monthly Health & Safety Meetings as well as manage monthly action plans.

· Maintain the Health & Safety communication board with relevant information and meeting minute updates

· Administer the return to work program for workers assigned to modified work duties, liaising with medical personnel, WSIB Adjudicators, Departmental Managers

· Meet with Ministry of Labour inspectors and ensure follow-up of safety infractions and MOL orders.

· Manage and conduct safety and HSMS audits for the hotel.

· Ensures departmental/Hotel KPIs that are their responsibility, are met

· Abides by all the hotel policies and procedures as outlined in the colleague handbook, including confidentiality undertaking.

· Other duties as assigned.

Key Result Areas

Business

· Act as a resource for the development and direction of local hotel management on labour relations issues.

· Assist in the development of recruitment strategies for talent acquisition and development.

· Manage disability claims including Short/Long term, WSIB, modified and return to work processes, while effectively liaising with all stakeholders.

· Ensure all reporting obligations are complied with, completing and submitting all required paperwork to the WSIB and Ministry of Labour in a timely fashion.

· Manage the Attendance Support program and provide guidance to departmental managers.

· Working with the Human Resources Generalist, ensure administration of all Benefit programs and Pension programs.

Customer Satisfaction

· Ensure proper health & wellness initiatives and benefit programs are available to colleagues.

· Provide counsel, recommendation and/or direction to management on unusual performance issues.

· With all members of the HR Team, plan and organize colleague events

· Oversee the Hotel’s Employee Assistance Program through Aspiria.

· Coordinate the Hotel’s wellness initiatives, including the Wellness Committee and internal and external events. Plan and execute wellness month/week/fair. Contact vendors to participate in the Wellness Fair

Produce bi-monthly Health & Wellness newsletter.

Process Improvement/ Productivity

· Recruit top talent for the Hotel.

· Foster a working relationship with the Community Colleges and Universities.

· Complete wage/salary surveys to ensure our salary structure remains competitive.

· Maintain the Hotel’s Pay Equity and Employment Equity programs.

· Ensure Human Resources practices are in line with all regulatory requirements.

· Ensure all areas of the Hotel have been inspected on a yearly basis by scheduling and monitoring inspection a part of the Hotel in each month.

· Ensure all aspects of the OHS act are followed and that members of the JHSC are trained/certified, as required.

Academic and Working Qualifications

Working Experience

· Minimum 2-5 experience in Human Resources with skills in employment standards, labour relations, interpersonal skills, colleague relations and health & wellness programs.

· Previous experience in a union environment.

Knowledge

· Demonstrated knowledge and experience in occupational health & safety. Previous hospitality experience is an asset.

· Ability to co-ordinate and manage multiple priorities, excellent investigation and follow up skills.

· Excellent knowledge in computer software programs including HRIS and Microsoft office.

Education

· Post-secondary education in Human Resources and Industrial Relations preferred.

· CHRP designation preferred with intent to obtain CHRL designation.

· Certification in Joint Health and Safety Committee Certification (part I and II) is an asset.

Soft Skills

· Proven or demonstrated ability in working under pressure, taking initiative, leadership and working as a team player, problem solving, prioritizing and delegating.

· Ability to influence peers and colleagues.

· Ability to contribute to the effectiveness and bottom line of the operational departments through the proper deployment of sound Human Resources practices.

· Understanding of the different generations who make up the modern work place.

Language

· Fluent in both oral and written English.

· Ability to speak fluently and with ease to large groups.

Physical Requirements

· Able to sit or stand for prolonged periods of times

· Able to climb stairs

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Terms of employment

Full time

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