Position Overview
The General Manager will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, and a positive team culture. The successful candidate will act as the bridge between ownership, culinary leadership, and front-of-house operations while maintaining the highest standards expected of a Michelin-level establishment.
This is a leadership role requiring operational expertise, emotional intelligence, business acumen, and a genuine passion for hospitality.
Key ResponsibilitiesLeadership & Team Development
- Recruit, train, mentor, and develop front-of-house management and service teams
- Foster a positive, professional, and performance-driven culture
- Conduct regular team meetings, coaching sessions, and performance evaluations
- Build a culture of accountability, collaboration, and continuous improvement
Guest Experience
- Ensure every guest receives exceptional and personalized hospitality
- Handle VIP guests, guest recovery situations, and service escalations professionally
- Maintain Michelin-level service standards throughout all guest touchpoints
- Monitor guest feedback and implement improvements where necessary
Financial Management
- Manage labour costs, operating expenses, and departmental budgets
- Drive revenue growth through strategic initiatives and service excellence
- Analyze financial reports and key performance indicators
- Work closely with ownership to achieve operational and financial goals
Operations Management
- Oversee daily restaurant operations and service execution
- Ensure compliance with health, safety, licensing, and regulatory requirements
- Monitor inventory controls and operational efficiencies
- Develop and maintain SOPs for all departments
Wine & Beverage Program Support
- Collaborate with the Sommelier and Beverage Team to maximize beverage sales
- Support wine, cocktail, and guest experience initiatives
- Understand premium wine and luxury beverage service standards
Brand & Community Representation
- Represent Enigma professionally within the hospitality industry
- Support media events, partnerships, and special guest experiences
- Act as an ambassador for the Enigma brand and culture
QualificationsRequired
- Minimum 5 years of senior management experience in fine dining, luxury hospitality, or Michelin-starred restaurants
- Proven leadership experience managing teams of 20+ employees
- Strong understanding of restaurant financial management and cost controls
- Exceptional communication and interpersonal skills
- Ability to remain calm and decisive in high-pressure environments
- Strong organizational and problem-solving abilities
Preferred
- Michelin-starred restaurant experience
- Luxury hotel or Relais & Châteaux background
- WSET certification or advanced wine knowledge
- Experience with OpenTable and restaurant management systems
- Experience leading award-winning hospitality teams
Core Competencies
- Leadership & Coaching
- Financial Management
- Guest Experience Excellence
- Team Building
- Conflict Resolution
- Strategic Planning
- Revenue Growth
- Fine Dining Operations
- Wine & Beverage Knowledge
- Crisis Management
- Professional Communication
Benefits
Eligible upon successful completion of the probationary period:
- Extended Health Insurance
- Dental Insurance
- Prescription Drug Coverage
- Professional Development Opportunities
- Dining Privileges
- Performance-Based Bonus Opportunities
Compensation
Competitive salary package based on experience and qualifications.
Performance incentives and growth opportunities available for exceptional candidates.
What Success Looks Like
The ideal General Manager is not simply an operator, but a hospitality leader. Success in this role means:
- Building a high-performing and motivated team
- Delivering consistently exceptional guest experiences
- Achieving financial targets responsibly
- Protecting and elevating the Enigma brand
- Creating a culture where both guests and employees feel valued
Pay: $65,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
