Broadcast Network Operator
Aldea Solutions
Saint-Laurent, QC
Position Description

The Broadcast Network Operator is a member of the Occasional Use Service group. Working in the Aldea’s

24x7 Network Management Center (NMC), he/she is responsible for the delivery and management of

broadcast transmission services using Aldea’s network. The Broadcast Network Operator interfaces

internally with other departments and externally with suppliers and clients. His/her main responsibilities

include:
  • First level technical support responsible for the monitoring, operating and managing of video
transmissions on Aldea’s network,

  • Act as the customer's point of contact within the NMC for on-net transmission services.
o Implementing and confirming the services and service changes requested by the

customers,

o Logging and tracking the progress of service-affecting incidents, ensuring that the
outage is communicated to the customer in a timely manner and that service is restored

to the customer's satisfaction.

  • Log service information related to the progress, implementation and delivery of Aldea services
using the NMC network management and administrative systems.

  • Perform pro-active monitoring of network elements alarms and alerts to identify those elements
that may affect on-going or scheduled video transmissions,

  • Perform trouble-shooting and diagnostic activities on an in-service live video network,
  • Implement alternative transmission routes and apply restoration procedures to minimize the
effects of incidents,

  • Track issues related to network operations using the issue tracking system.
  • Work with transmission operators to ensure the success of all transmissions
Position Requirements

  • College diploma or University degree in Telecom/Electronics or equivalent.
  • Very good communicator with excellent written and oral command of Spanish and English.
Conversational French. Additional international languages are an asset (Portuguese, etc.).

  • Proficiency with computer tools and programs.
  • Work schedules on 24x7 basis.
  • Must understand Video and Audio technologies, both analog and digital domains.
  • Must be comfortable with the pressure associated with performing operations on a live network
and be capable of remaining focused when working under pressure.

  • Must demonstrate professionalism at all times especially when working with customers.
  • Be able to interact with international customers which may be located worldwide. (Empathetic
approach to multi-cultural, languages and comprehension issues).

  • Proven ability to work as a team player.
  • Definite assets are:
o Experience in broadcasting systems environment
o Knowledge of: MPEG Video Compression systems (Transport Layer), Telecom Standards

(ATM/DS3/E3); Video over IP (FTP, TCP, UDP, RTP); High Definition TV Video Signals (HD-

ASI, HD-SDI); Satellite video transmission.

  • Location: Montreal (Canada)