As a Site Lead at Pinnacle Medical Centres, you play a vital role in ensuring the smooth functioning of our Clinic Facility in NW Calgary. Your contributions are integral to the delivery of primary care services and maintaining an efficient and welcoming environment for our patients. Below, you will find an outline of your key duties and responsibilities:
Desired Knowledge, Skills, and Abilities:
- High school diploma required
- Completion of a Medical Office Assistant course required
- 3+ years of Medical Office Assistant experience required
- Proficiency in basic computer skills and data entry.
- Familiarity with Electronic Medical Record (EMR) system (MedAccess Preferred)
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Ability to work both independently and as a valuable team member
- Willingness to adapt to new roles with initiative and self-directedness
- Active direction in staff education and meetings
- Ability to remain composed in high-stress situations
- Effective problem-solving, decision-making, and critical thinking skills
- Precise adherence to directions and the ability to determine when consultation is needed
- Commitment to patient privacy and confidentiality in all matters
- Collaboration with other members of the multi-disciplinary team
- Efficient time management and the ability to prioritize multiple tasks effectively
Key Position, Duties, and Responsibilities:
- Act as primary contact for the designated Clinic site
- Supervise, guide, and mentor MOA and LPN staff
- Coordinate patient care and flow throughout the clinic, including the waiting room, exam room, and procedures.
- Demonstrate courtesy, politeness, and helpfulness to the public and patients at all times
- Explain clinic policies to patients when required in a polite manner
- Schedule appointments for patients according to doctor preferences
- Make appointment reminder calls as directed
- Reschedule patient appointments as necessary
- Greet patients in person and over the phone, directing them to the appropriate location or service
- Update electronic medical records (EMRs) by recording patient allergies and demographics (Personal Health Number, address, phone number) at the time of each visit
- Escort patients from the waiting room to exam rooms, ensuring patient and electronic chart readiness for the physician
- Measure vital signs (e.g., blood pressure, heart rate, oxygen saturation, height, weight, waist circumference) for each patient and record in the electronic medical record
- Share information gathered from patients with appropriate team members to enhance comprehensive patient care
- Assist in booking specialist, diagnostic, and surgical procedures as needed
- Collect fees according to protocol (e.g., no-show appointments, uninsured services)
- Complete third-party requests
- Return phone calls to patients and convey advice and instructions from the physician
- Prepare examination rooms, set up and maintain (restock) medical supplies and equipment in all examination and procedure rooms in the absence of the LPN
- Maintain an accurate inventory list and order materials as needed
- Scan, download, and link patient labs and documents into the Electronic Medical Record
- Administer requests for patient information (e.g., transfer patient files to/from other clinics, printing files) in accordance with protocols while ensuring confidentiality
- Adhere to clinic guidelines and contribute to the development of new ones
- Assist with training new staff as requested
- Maintain the cleanliness and organization of the reception desk and waiting area
- Participate in staff development programs and promote team cohesiveness
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- On-site parking
Work Location: In person
