JOB OPPORTUNITY - Clinical Operations Manager, SECURE UNIT (ASU) - Full-Time Permanent Position
POSITION SUMMARY
The Clinical Operations Manager will ensure that Youthdale's values are reflected in the ongoing daily operation of the unit to promote a therapeutic and effective milieu for patients and their families, and staff. A consistent approach on the part of all Managers will ensure that the values are upheld across the in-patient services.
The Acute Support Unit (ASU) is a secure psychiatric inpatient unit that provides court-ordered emergency admission for psychiatric treatment for Ontario children and youth aged 10–18 years old (17 years and 364 days). The mandate for this program is established by the Ontario Child and Youth Family Services Act (CYFSA) and children and youth must meet legislated criteria to be admitted to the ASU.
As a leader of the unit, the Clinical Manager ensures that the units are keeping to a high standard of program functioning, including health, safety and cleanliness, in line with agency policy and procedures and in accordance with the Ministries of Children, Community and Social Services and Health and Long-Term Care. The Unit Manager also provides clinical and operational oversight and leadership to the staff team of the in-patient units.
ACCOUNTABILITY
This position reports directly to: Senior Director, Clinical Services
Supervises: Unit Staff – Child & Youth Counsellor (CYC’s)
CORPORATE RESPONSIBILTIES
- Fosters positive interpersonal relationships with the staff, clients, visitors, outside agencies, government officials and related professional associations.
- Maintains and adheres to all relevant legislation, organizational policies and procedures.
- Abides by all occupational health and safety policies.
- Demonstrates management practices, which are consistent with the mission, vision and philosophy of Youthdale Treatment Centres.
JOB RESPONSIBILTIES
Clinical
- Leads assessment, service delivery, development and implementation of treatment plans using evidence-based best practices, in partnership with clients, families and professionals in the community.
- Ensures input of the inter-professional team is integrated into unified treatment plans and that they are implemented.
- Ensuring compliance to policies and standards of professional practice with respective regulatory bodies (College of Social and Social Service Workers, College of Registered Psychotherapists, MCCSS/MOH, Auditor, Accreditation etc.).
- Responsible for Clinical (individual/group) supervision of respective unit Psychiatric Crisis Workers and other unit staff.
- Identify and address any challenges or opportunities connected to the delivery of the in-patient services.
- Attend and provide leadership in the following forums: Clinical Rounds, Prioritization, Leadership Meetings, Team Meetings, Case Conferences, Plan of Cares, Client Progress Meetings and Quality Improvement Meetings.
- Ensure that support, supervision, evaluation and training are provided to all staff.
- Model effective and respectful communication among all disciplines and community partners.
- Ensure that members of the inter-professional team understand each other's roles and expertise; that the decisions of the team members are integrated into unified treatment plans and that the treatment plans are implemented.
- Support the team to recognize the complex needs of clients and assist the staff in developing individual plans with customized components and novel approaches. In addition, assist the team to identify these challenges and work with them.
- Reflect and demonstrate the need for compassion toward the goal of helping clients and their family achieve their full potential.
- Ensure the safety and security of clients and their families, and staff through:
- Adherence to best practice assessment and planning,
- Resourcing and training staff, and
- The utilization of individual management plans.
Operations and Administration
- Responsible for the day-to-day coordination and administration of the in-patient staff team and program, including:
- Oversight of day-to-day operations on the in-patient units.
- Fiscal accountability in relation to unit based expenditures.
- Review the in-patient units’ staff schedule to ensure adequate coverage at all times.
- Review vacation requests, ensuring adequate coverage.
- Responsible for ensuring supply orders are placed, as needed.
- Manages and tracks one-to-one staffing in accordance with the budget and policies and procedures.
- Complete miscellaneous administrative tasks related to the in-patient units and the agency as a whole, as appropriate.
Ongoing Support
- Provide ongoing support to in-patient staff and the units:
- Provide leadership to the unit staff team to help implement all programming.
- Provide direct individual supervision to all unit staff and group supervision to all in-patient unit staff on a weekly basis, using agency development measures to facilitate improvement in individual performance and program outcomes.
- Assist in the management of all clients through attendance at clinical rounds.
- Support the prioritization of clients for admission to the in-patient units in daily prioritization meetings.
- Track and trend all incident reports and Serious Occurrences to monitor and clarify the outcomes and provide any follow-up as needed.
- Immediately flag any serious concerns, crises and/or Serious Occurrences to the designated Director.
- Provide on-call coverage for in-patient units after hours and on weekends.
Policies & Procedures
- Responsible for monitoring the adherence to the agency's policies and procedures for the in-patient units and staff:
- Facilitate the orientation of policies and procedures and all on boarding trainings to all new staff employed on the in-patient units.
- Participate in the interviewing process for in-patient staff recruitment, selecting competent staff who can provide effective leadership, effective management and fulfil the required roles.
- Identify and address training and development needs of in-patient staff.
- Advise the Senior Director, In-Patient Services or designate regarding staff issues that may result in disciplinary action and/or potential termination.
- Complete annual staff evaluations of the Unit Staff.
- Monitor the food service on the in-patient units, ensuring that it meets a high standard.
- Supervise the housekeeper to maintain a high standard of cleanliness on the in-patient units.
- Ensure that training and recertification of in-patient staff and trainers occurs according to policy and procedure.
- Ensure that required documentation for client and personnel files is on-hand and completed as required for review on an ongoing basis.
- Track incident reports to ensure that policies and procedures are adhered to as per Ministry of Children, Community and Social Services.
- Ensure all Serious Occurrence Reports are completed in accordance with policies and procedures and are sent to the Ministry of Children, Community and Social Services in a timely fashion.
- Be available to assist in other parts of the agency when necessary, and may be required to assist in the coordination of agency-wide functions as well as represent the agency at community conferences and/or meetings.
- Other duties as assigned.
Following additional Job expectations apply when working on the weekend shift:
- Regularly checking in with all three units.
- Responding to operational demands of the units and addressing any concerns related to the units.
- Being physically present on the unit floor.
- Providing assistance with staffing decisions.
- Assisting with Code situations.
- Ensuring that all documentation is completed appropriately, including Serious Occurrence Reports, Incident Reports, Debrief reports, etc.
- Leading clinical/safety rounds for each unit to discuss care and safety plans for patients, review any plan amendments, and discuss the plan for the day.
- Communicating with the Senior Leadership Team to flag concerning situations.
- Providing direction to staff members.
- Responding to all appropriate unit-related emails and completing unit-related tasks as required.
Qualifications
- Registered Health Professional (e.g., Nursing, MSW) with current licensure in good standing with the relevant regulatory body.
- Minimum of five years of supervisory experience in a related field.
- Strong knowledge of the occurrence and range of child and youth mental health disorders and difficulties as well as of the social determinants of health, and the social consequences and risk factors associated with serious mental illness.
- Demonstrated ability to work with multi-needs clients utilizing a goal-focused approach.
- Expert knowledge of community-based resources, including mental health centres, addiction support services, health facilities, social agencies, etc.
- Strong interpersonal and communication skills with proven ability to establish positive partnerships and work as a lead member of a multidisciplinary team
- Strong ability to communicate verbally and to write clear concise reports and documentation.
- Ability to provide effective and supportive supervision to the inpatient staff team.
- Strong crisis management and conflict resolution skills to deal with contentious issues in a calm, collected manner.
- Willingness and ability to be part of a leadership on-call roaster
- Advanced organizational and administrative skills.
- Basic computer skills.
- Proficiency in a second language would be an asset.
ABOUT YOUTHDALE TREATMENT CENTRES
Youthdale (www.youthdale.ca) provides comprehensive, integrated mental health services to children and their families, connecting them with the right programs and services, both at Youthdale and in their communities. We meet the complex needs of children and youth with a team of highly skilled and dedicated psychiatrists, psychologists, neurologists and neuropsychologists, social workers, nurses, and child and youth workers.
APPLICATION
At Youthdale, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. Youthdale is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
Please apply with resume by November 19, 2024.
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