Manager, Patient Access and Flow
London Health Sciences Centre
London, ON
Posting Period
Open: October 18, 2019

Deadline: November 1, 2019

Department Name
Patient Access & Flow


$90,154.35 to $112,694.40 per annum

Job Summary
Reporting to the Director, the Manager, Patient Access and Flow, provides leadership and direction to the Access and After Hours Coordinators. The Manager is responsible for optimizing patient flow into and out of the organization through collaboration with internal and external colleagues. The Manager of Patient Access and Flow Access at works closely with internal and external stakeholders to ensure consistent practices and seamless patient movement throughout the LHSC system and to continuously improve processes and procedures related to patient flow along the continuum of care..

The Manager, Patient Access and Flow closely monitors patient flow metrics and ensures that escalation protocols are enacted when triggers are met. The Manager monitors One Number activity and ensures that provincial timelines are met related to Criticall and Life and Limb.

The Manager collaborates with clinical leaders to develop and implement best practices related to patient flow such as performance measurement boards, bed huddles, bullet rounds and predictive discharge. The Manager ensures sustainability of best practices in conjunction with local leadership by focusing on audits and continuous improvement.


Impact & Influence
Developing Others
Emotional Intelligence and Assertiveness

Quality, Safety and Service Orientation
Holding Self and Others Accountable
Business Acumen
Successful completion of a recognized baccalaureate degree program in health care related field
Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
Related post-graduate education preferred
Minimum five (5) years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
Fluent and computer literate with computer systems such as email, MS Word, Excel and PowerPoint
Demonstrated behaviours supporting LHSC’s Core Values of Compassion, Teamwork, Curiosity, and Accountability
Demonstrated knowledge of and commitment to patient and staff safety at LHSC
Demonstrated commitment to the development of professional practice, mentorship and life-long learning and excellence in patient care
Knowledge and comprehensive understanding of employee and labour relations and hospital operations essential
Understanding of and experience with workload measurement, staffing and scheduling and budgeting an asset
A track record of successful transition and change management
Strong participatory leadership and team building skills and highly developed organizational skills
Excellent interpersonal skills with effective communications skills, both orally and in writing, for interacting with all levels of hospital personnel and with external partners; strong negotiation and conflict resolution skills
Highly developed critical thinking skills with the ability to conceptualize and analyze problems
Excellent problem solving, decision-making, planning and evaluation skills
Demonstrated ability to foster collaboration and contribute effectively as a member of an interdisciplinary team
Recognition and understanding of Emotional Intelligence (EI) and how EI is applied in practical situations with the ability to assess emotional factors
Demonstrated ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
Demonstrated ability to balance multiple and competing priorities on a daily basis
Demonstrated ability to attend work on a regular basis
Other Information
London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC encourages applications from persons with disabilities and we are committed to providing accommodations upon request.

Submission Requirements (please submit in one MS Word document)

Cover Letter, Resume and Listing of Education, Credentials and Certifications
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, they will need to provide documentation of the Tuberculosis skin testing (two step).

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.