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1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.
Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!
Manager, DC Projects & Support
Our Manager, DC Projects & Support is a key colleague in helping ensure the technology in our Distribution Centres (DC) is current, innovative and working as expected. This colleague will use their knowledge along with their relationships with other support teams to drive hardware implementation, optimize technology support in our DCs, and identify and implement improvements to the overall DC technology project and support experience.
What you will do:
Meet regularly with external vendor who manages hands and feet support for DC support to review ticket handling and address any room for improvement
Manage lifecycle and regular reviews of knowledge articles including introducing new knowledge articles and retiring old articles as required
Drive root cause resolution for problem tickets
Create and document processes, procedures, Standard Operating Procedures (SOPs) and Knowledge Articles (KBAs)
Discuss, understand and document asks from business stakeholders
Lead design and implementation of new hardware projects
Identify problems, propose solutions, implement efficiency improvements
What you will need:
The ability to independently manage ongoing projects and serve as liaison between the project team and business stakeholders
Experiencing managing a multi-level support team
The ability to create and maintain relationships and influence without authority
To be self-motivated and possess strong time management and organizational skills
Creative problem solving abilities
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including developers, product owners, and subject matter experts
Supply chain and warehouse system knowledge
Working knowledge of corporate and Distribution Centre hardware
Flexible working hours with on call responsibilities during emergencies
What Loblaw Offers You
We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.
Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.
Loblaw colleagues also enjoy:
Work Perks Program
On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Poste contractuel offrant des avantages sociaux (Durée déterminée)
Type of Contract:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.