Choice Hotels Canada, a division of Choice Hotels International, is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The successful candidate will have the ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity. These values are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Position Summary
The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.
- Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
- Maintains cleaning protocols
- Empty all trash containers and replace with fresh liners
- Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
- Clean and vacuum exterior entry and hallways
- Keep linen closets and supply areas clean and organized
- Ensure guest laundry and dry-cleaning orders are attended to promptly
- Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
- Promptly handles guest complaints or requests and refers to supervisor if unable to handle
- Ensures that all rooms or suites are secured upon leaving the guest room or suite
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Performs other duties required to provide the service brand behavior and genuine hospitality
Requirement/Skills
- Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
- Follows instructions and communicates effectively
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Can clean multiple room types and meet the daily cleaning quota
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Physical Demands
- Perform repetitive hand and arm movements
- Ability to lift up to 50 pounds
- Must be able to squat, bend, kneel and twist
- Ability to stand for long periods of time
Other Information
The hotel business functions seven days a week, 24 hours a day. All colleagues must realize this fact and be aware that at all times it may be necessary to move colleagues from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Job Type: Part-time
Pay: $18.50-$19.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Niagara Falls, ON L2G 3Y9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Hotel: 1 year (preferred)
- Housekeeping: 1 year (required)
Work Location: In person
