Cam Clark Ford Lincoln North Vancouver
Full-Time, Permanent | Monday to Friday | In Person
Expected Total Annual Compensation: $85,000–$150,000+
A high-performing Service Advisor should not have to choose between strong earning potential, career growth, and having every weekend consumed by work.
Cam Clark Ford Lincoln North Vancouver is looking for a proven Automotive Service Advisor to join our busy 15-bay service operation. This is not an entry-level position. We are looking for someone who takes complete ownership of the customer relationship, communicates before customers have to chase for answers, and consistently produces measurable results.
Why This Opportunity Is Different
- Monday-to-Friday schedule
- Established Ford and Lincoln customer base
- Expected annual compensation of $85,000–$150,000+ based on experience and performance
- Compensation plan explained clearly and upfront
- Healthcare, insurance, vacation pay, and employee discounts
- Strong technician, parts, and management support
- Ongoing manufacturer and professional-development training
- Advancement opportunities across more than 20 Cam Clark Auto Group locations
- Open, accountable leadership that addresses problems directly
- A workplace where strong performance is recognized and rewarded
Cam Clark Auto Group has operated since 1987, with dealerships and service locations across British Columbia, Alberta, Washington, Montana, and California.
What You Will Own
- Manage the complete customer experience from initial write-up through final delivery
- Accurately document customer concerns and ensure repair orders are complete
- Review inspections and prepare clear, accurate repair and maintenance recommendations
- Present required and preventative work confidently, ethically, and without unnecessary pressure
- Obtain approvals promptly and keep customers informed throughout the repair process
- Coordinate closely with technicians, parts, warranty, and management
- Identify delays early and communicate solutions before they become customer complaints
- Follow up on declined work and help build long-term customer retention
- Maintain accurate customer records, estimates, authorizations, and dealership-system entries
- Protect customer trust while achieving department sales, gross, labour, and productivity objectives
How Success Will Be Measured
Our advisors are accountable for both customer experience and business performance, including:
- Customer satisfaction and retention
- Customer-pay hours per repair order
- Effective labour rate
- Labour and parts sales
- Estimate presentation and approval performance
- Proactive customer-update completion
- Repair-order accuracy and documentation
- Follow-up on declined work
- Teamwork and internal communication
- Standards, reporting, and coaching will be clear. You will always know where you stand and how to improve.
What You Bring
- wo or more years of successful dealership Service Advisor experience, or equivalent proven performance
- A track record of achieving customer satisfaction and sales objectives
- The ability to discuss your recent performance metrics and how you achieved them
- Strong automotive knowledge and confidence explaining technical recommendations in plain language
- Excellent organization and the ability to manage multiple active repair orders
- Calm, professional judgment when handling delays, objections, or upset customers
- A consistent habit of following through and taking ownership
- Experience with dealership-management systems; PBS experience is an asset
- Ford or Lincoln experience is an asset
- A valid Class 5 driver’s licence and satisfactory driving abstract
This Role Will Suit You If
You are competitive without sacrificing integrity. You do not wait for customers or coworkers to chase you for information. You take pride in running clean repair orders, presenting every legitimate opportunity, keeping your promises, and turning difficult situations into loyal customer relationships.
- The dealership-management systems and automotive brands you have worked with
- Your experience managing a high-volume service drive
- The performance measures you are most proud of
- All qualified inquiries will be handled confidentially.
Join a team that values professionalism, customer service excellence, and employee success. We look forward to hearing from you.
Pay: $85,000.00-$150,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
