JOB SUMMARY
Reporting to the General Manager, the Maintenance Manager is responsible for performing a variety of maintenance and repair tasks in order to keep the hotel in compliance with Choice Hotels and government’s standards for functionality, cleanliness, safety, and security.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job.
The tasks and time spent performing each task may vary as business needs require. Clarion Hotel Sudbury maintains the right to modify job duties and responsibilities at its discretion.
DUTIES
Maintenance Responsibilities
- Maintain the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order
- Ensure all paint and flooring meet company standards
- Repair or replace all HVAC systems such as individual air conditioning units as
needed
- Clean and maintain the hotel’s exterior spaces such as the parking lot, swimming pool, landscaping, etc.
Guest Service (Ongoing)
- Offer guests assistance whenever possible
- Responsible for resolving escalated customer relations issues
- Answer inquiries pertaining to hotel policies and services
- Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
- Responsible for positively representing and promoting the property
- Ensure systems and procedures are in place and followed for guest safety and
security
- Assist guests and staff with anything that they may need from a maintenance
perspective
Other Duties as Assigned
- Assist other maintenance staff as needed
- Properly secure all tools, equipment, and supplies after use
- Report any major repair issues or request to the General Manager
- Perform other duties as they may be assigned by the management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period
of time as agreed upon, in writing, with the Area Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
- Ability to efficiently work under time constraints
- Possesses good organizational and prioritization skills
- Able to work independently and with others
- Superior customer service and communication skills
- Ability to work independently
- Able to work a flexible schedule
- Possesses the physical ability to perform all of the job duties within a defined period of time
Educational Requirements
Education Required: High School Diploma, GED, or equivalent years of relevant work experience required
Work Experience Requirements
- Work experience required: 1+ years of previous maintenance/grounds experience
- Job related experience required: 1+ years of previous maintenance/grounds experience
Technical Requirements
Equipment: Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills
Competencies
Customer Focus
- Efficiently and effectively addressing the needs of our customers by
asking questions to identify and understand their needs, interests, and goals.
- Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers.
- Ensuring accurate and timely information is provided to our
customers and inform them of commitment times or performance guarantees.
- Follow up with customers following service delivery to ensure issues/concerns are resolved, adjust services based on customer feedback and anticipate the future needs of the customer.
- Project a professional image of oneself and the organization.
Teamwork
– Willing to work as a team by understanding one’s role in a team, choosing the right behaviours and developing constructive and cooperative working relationships with others to achieve the team’s objectives. Effectively communicating within the team to encourage others to express their ideas and opinions, as well as, offer constructive criticism in a supportive and positive manner. Working tactfully and diplomatically to handle conflicts
and build consensus among the team members in order to achieve positive results for all parties involved and to provide high levels of customer service.
Problem Solving and Decision-Making
- Demonstrating an ability to anticipate or identify
the existence of a problem and understand its true nature by recalling the information learned previously or seeking additional information relevant to solving the problem. Developing and weighing a variety of high-quality alternative approaches in order to choose the best solution to the problem. Implementing a realistic approach for the chosen solution in a timely manner.
Evaluating the outcomes of the implemented solution to assess the need
for alternative approaches and to identify lessons learned.
Professionalism
- Exhibiting professionalism at all times by maintaining a professional
demeanor through one’s conduct and disposition to the guests, displaying traits such as respect, friendliness, honesty and dependability to provide exceptional service. Complying with the specific standards set by the organization regarding appropriate dress and personal hygiene for the worksite. Demonstrating composure with stressful or difficult situations, and
accepting criticism tactfully to learn from it.
Dependability and Reliability
Demonstrating consistency and predictability in all aspects
of the job by fulfilling obligations and taking accountability for one's work.
Complying with organizational rules, policies, and procedures. Diligently following through on commitments and consistently completing assigned tasks by deadlines with minimal supervision. On time for work as scheduled and punctual for scheduled meetings or appointments. Thoroughly checking work to ensure that all essential details have been considered and take prompt
action if errors or inconsistencies are noticed.
Physical Requirements
This position requires an extensive level of physical exertion; frequent walking, bending, climbing, kneeling, extending reach, pushing, pulling, lifting and carrying of up to 50+ pounds to complete assigned tasks.
A considerable intensity of sensory effort is required.
Working Conditions
This position requires the individual to perform duties in an internal or external environment and may have exposure to changes in temperature and weather.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
Work Location: In person
