Purpose of Job
The Senior Analyst, Analytics & Insights is responsible for delivering high‑impact analytics, insights, and experimentation support across Customer Contact Center operations (including Care Pod initiatives) and Marketing Science.
The incumbent operates with a high degree of autonomy within defined problem spaces, translating business questions into several types of data products like structured analysis, dashboards, data science models.
Partnering closely with stakeholders to inform decisions, this role works alongside Data Science teams (internal and external) to ensure analytical outputs are measurable, interpretable, and actionable.
This is a hands‑on individual contributor role requiring strong analytical judgment, technical proficiency (SQL, Power BI, Python), and the ability to clearly communicate insights to both operational and growth stakeholders.
