Based in Ottawa, Ontario, the Application Specialist will report to the Team Lead, Customer Support for the Energy, Marine and Land Business Unit (EM&L) in a multi-faceted role that blends technical and product expertise, with market knowledge and direct responsibility for customer satisfaction. Application Specialist is the primary customer interface on sales technical support, hands-on field work and post delivery services for the MetalSCAN product lines.
What You’ll Do:
The Application Specialist will be focused on providing world class pre and post sales technical expertise on the MetalSCAN Products, developing into a Product Applications Subject Matter Expert. You will:
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Collaborate with Product Management and Engineering Teams to suggest enhancements to existing products or the development of new products. This will be based on field experience, technical evaluations, customer feedback and a good knowledge of COTS technology.
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Support the Marketing and Sales Teams in the development of new product applications and use cases.
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Analyze field data provided by our product to determine the equipment health for the customer’s assets.
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Liaise with customers and manage the resolution of any product issues or concerns.
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Travel to international customer sites as part of the Field Service Representative (FSR) pool to provide hands-on technical support, including product installations, product commissioning, equipment inspection or surveys, training, and product demonstrations.
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Act as the project manager for various tasks and projects undertaken by E&I Business Unit.
Please note that this job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in the job.
What You Bring:
The ideal candidate will have a degree or diploma in Science, Technology, Engineering, or other related program with 3 years of demonstrated experience in an associated role. Additionally, you should have:
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Strong analytical ability and technical judgment
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Experience with Mechanical, Electrical, or Software engineering in a support, design, or manufacturing role in a technology-based product manufacturing environment
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Passionate about customer satisfaction
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Available to travel internationally, with this travel averaging approximately 20% of the time
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Knowledge of lubrication system design, control systems and industrial communication protocols
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Knowledge of gas turbine engines, wind turbines, or other large rotating equipment platforms would be an asset
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Knowledge or experience with condition monitoring systems is also highly desirable
Who You Are:
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Strong analytical ability and technical judgment
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Experience with Mechanical, Electrical, or Software engineering in a support, design, or manufacturing role in a technology-based product manufacturing environment
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Passionate about customer satisfaction
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Ready to travel internationally up to 20% of the time
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Knowledge of lubrication system design, control systems and industrial communication protocols
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Knowledge of gas turbine engines, wind turbines, or other large rotating equipment platforms would be an asset
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Knowledge or experience with condition monitoring systems is also highly desirable
What We Offer You:
At Gastops, we’ve built a passionate and collaborative workforce with a strong, vibrant culture that’s key to our success. We reward and support our people with competitive compensation and a total rewards approach.
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Salary Range for this position: $50,000–$80,000 (final compensation based on experience, skills, and fit)
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Bonus or Profit sharing and share purchase programs
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Comprehensive health and wellness benefits
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Opportunities for growth and development
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Social activities, company sponsored events and opportunities to give back to our local community
Gastops has built a passionate workforce with a strong and vibrant culture which has been the key to our success. We offer programs and rewards that one would expect from a highly successful, established, and growing Manufacturing company:
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Competitive salary, benefits, profit share bonus program
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A fantastic culture, team and energy to work with
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Superb work location in Ottawa’ East End (Canotek Business Park); moving to Riverside South in 2027.
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Social activities, company sponsored events and opportunities to give back to our local community
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Remote working options
We welcome applicants at all career stages – from emerging professionals to seasoned experts. Role level and scope may be adjusted to match your background.
Use of Artificial Intelligence in Recruitment: At Gastops, people are at the center of our recruitment process. We may use AI-enabled tools for limited administrative purposes such as creative outreach messages, transcribing interviews, or assisting with notetaking. These tools are not used to make hiring decisions. All applications are reviewed by our recruiters and hiring managers, and final decisions are made by people using their professional judgment and experience. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
Accessibility: Gastops is an equal opportunity employer that is committed to acquiring a skilled and diverse workforce. We encourage applications from candidates of all backgrounds, origins, ages, orientations, genders, creeds and religions. Gastops accommodates people with disabilities throughout the recruitment and selection process. Gastops is an excellent place to work, and we look forward to meeting with you! If contacted regarding this position, please advise the interview coordinator of any accommodation measures you may require.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
