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Constituent Services Representative

Focus On The Family Canada
Langley, BC

Job details

Full-time
12 days ago

Benefits

Store discount
Extended health care
RRSP match
Paid time off
Employee assistance program

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Post-secondary education
Administrative experience
High school diploma or GED
Time management

Full job description

Position: Constituent Services Representative

Department: Constituent Response

Term: Permanent Full Time

Reports to: Director of Donor Relations

Location: Langley, BC ( Hybrid)
Salary range: $21 - $23 per hour

About Us

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life's challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at www.focusonthefamily.ca

About the Opportunity

We are seeking a compassionate, service-oriented Constituent Services Representative to join our Constituent Response team. This role serves as a primary point of contact for donors, constituents, and ministry partners, providing exceptional customer service while representing the mission and values of Focus on the Family Canada.

The candidate must be proficient in Microsoft Word, Excel, and Outlook, and self-directed, able to multi-task, and willing to work overtime when necessary.

Why Join Us?

Be part of a mission-driven team that makes a tangible difference in the lives of families.

Work in an organization that prioritizes faith, social responsibility, and holistic family support.

Enjoy a collaborative and supportive work environment with opportunities for professional growth.

Enjoy generous paid time off and leave to ensure you have time to recharge.

Comprehensive extended health benefits to promote physical and mental well-being

Provision of Employee Assistance Program (EAP) including counseling to support mental health.

Enjoy store discount for staff to all Focus on the Family resources and materials.

RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job?

The Constituent Services Representative delivers outstanding service to constituents who contact Focus Canada by phone, email, live chat, mail, or in person. This role processes donations and orders, responds to inquiries, welcomes new constituents, provides prayer support, and helps connect individuals with relevant ministry resources.

The ideal candidate enjoys serving people, is highly detail-oriented, thrives in a fast-paced environment, and is comfortable integrating faith into daily interactions.

Your responsibilities as the Constituent Services Representative will include:

Customer Service & Constituent Care

Respond to constituent inquiries by phone, email, live chat, and mail

Provide exceptional customer service with professionalism, empathy, and compassion

Assist constituents in identifying and accessing appropriate ministry resources

Record prayer requests and pray with constituents when appropriate

Represent the ministry in a positive and Christ-centered manner during every interaction

Donation & Order Processing

Process donations, product orders, subscriptions, and ministry resource requests

Manage recurring monthly donor contributions and update payment information as required

Process refunds, exchanges, returns, and order adjustments

Handle registrations and payments for ministry events and conferences

Complete detailed data entry and administrative processing with a high degree of accuracy

Donor Engagement & Outbound Calling

Conduct donor thank-you calls and constituent outreach campaigns

Welcome new constituents and introduce them to Focus on the Family Canada's ministry services

Build positive relationships with donors and supporters

Record prayer requests and provide prayer support during outreach calls

Other Participation:

Participate in team meetings, training, devotions, and prayer opportunities

Support the mission, values, and ministry philosophy of Focus on the Family Canada

Contribute positively to a collaborative team environment

About You:

A deep commitment to the mission, vision, and values of Focus on the Family Canada.

Grade 12 diploma or equivalent

Post-secondary education is considered an asset

2–5 years of customer service, call center, donor relations, or administrative experience

Proficient in Microsoft Word and, Excel

Strong attention to detail and accuracy

Effective time management and organizational abilities

Comfortable using the telephone extensively throughout the day

Ability to maintain confidentiality and exercise discretion

Team player, willing to be flexible during busy season to succeed as a team

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