Overview
At Commercial Truck Equipment, every employee plays an important role in our success, but our technicians are at the heart of what we do. We build, service, and support specialized vehicles that serve critical industries, including fire services, utilities, towing, municipalities, airports, and other essential sectors. Our customers rely on us to keep their equipment operating safely and efficiently, and our Service team is integral to delivering that commitment every day.
We are seeking an experienced and motivated Shop Foreman to lead the daily operations of our Service Department. This role is responsible for overseeing the maintenance and repair of utility fleet equipment, fire apparatus, and other specialized vehicles while providing leadership and direction to a team of skilled technicians. The successful candidate will balance hands-on technical knowledge with strong supervisory skills to ensure work is completed safely, efficiently, and to the highest standards of quality.
The ideal candidate will possess a combination of education, technical training, and practical experience that enables them to confidently support the diagnosis, repair, and maintenance of complex electrical, hydraulic, and pneumatic systems, including aerial devices, cranes, and other specialized equipment. The work is diverse and challenging, requiring critical thinking, sound decision-making, and a broad technical knowledge base rather than repetitive repair tasks.
Successful leaders in this role have often come from a variety of industries, including marine, automotive, manufacturing, heavy equipment, emergency vehicles, and industrial maintenance. While their backgrounds may differ, they share common qualities: they are accountable, adaptable, and independent problem-solvers with strong troubleshooting abilities and a commitment to excellence.
As the Shop Foreman, you will be responsible for coordinating daily workflow, supporting technician development, ensuring operational efficiency, and fostering effective collaboration between service, engineering, parts, procurement, and other departments. Strong communication and leadership skills are essential, as you will work closely with employees and customers to ensure a high level of service and customer satisfaction.
If you have a passion for leadership, technical problem-solving, and helping a team succeed in a fast-paced and rewarding environment, we encourage you to apply.
About Commercial
Commercial Truck Equipment is Canada’s largest, most stable, and most diversified company serving the work truck, utility, and the emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee benefits. More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy. As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.
Benefits
**Sign-on bonus available for successful candidate**
Commercial proudly offers a highly competitive benefits program for our employees and their families. Our industry-leading program is wide ranging, stable, and reviewed on an annual basis to ensure the best care possible for our team.
Extended Health Care Program
Prescription drug coverage with direct-pay drug card
Vision care including prescription glasses, contacts, and exams for adults and dependent children
Extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, clinical counsellors, psychologists, and more
Comprehensive emergency medical travel insurance
Dental Care Program
Extensive dental coverage including basic, major, and restorative coverages
Children’s orthodontics included
Group Life Insurance & Full Disability Offerings
Life insurance and accidental death & dismemberment
Comprehensive short-term disability program
Comprehensive long-term disability program
Group Retirement Program
Company-matched retirement program Open RRSP structure with maximum flexibility
Investment and financial planning tools included
Additional Benefits
Annual profit-sharing compensation and seasonal bonus program
Generous vacation entitlements that exceed employment standards in all provinces
Safe workplace with full committee and monthly meetings
Health, Wellness and financial tools provided by our benefits provider Sunlife Canada
Employee purchase discount program from key vendors
Boot and Tool allowances for relevant staff members
Company events including BBQs, holiday parties, company newsletter and more
Unmatched stability and security from the largest and most diversified company in the industry
Exceptional career growth opportunities with a “hire-from-within” strategy
Key Duties and Responsibilities
Shop Operations
- Supervise and coordinate the daily activities of heavy truck technicians.
- Assign repair jobs to technicians based on skill level, workload, and job requirements.
- Monitor the progress of repairs and ensure work is completed within reasonable timeframes.
- Prioritize emergency, breakdown, and time-sensitive repairs.
- Coordinate workflow between technicians, parts, service, and management.
- Identify bottlenecks and take action to keep the shop operating efficiently.
- Ensure shop bays, tools, equipment, and work areas are maintained in an organized condition.
Technical Support
- Provide technical assistance and guidance to technicians on difficult repairs and diagnostics.
- Assist with troubleshooting electrical, engine, transmission, driveline, hydraulic, air brake, and other heavy-duty systems.
- Review diagnostic findings and repair recommendations.
- Help technicians determine appropriate repair procedures and methods.
- Stay current with new heavy truck technology, diagnostic equipment, and repair procedures.
- Assist with road testing and final diagnosis when required.
Quality Control
- Inspect completed repairs to ensure work meets company and manufacturer standards.
- Verify that repairs have been completed correctly before vehicles are released.
- Ensure technicians document diagnostic findings, repairs, parts used, and additional work required.
- Help reduce comebacks and repeat repairs by identifying quality issues.
- Conduct final inspections and road tests when appropriate.
Technician Supervision
- Provide direction, training, and support to technicians.
- Monitor technician performance, productivity, and workmanship.
- Help train apprentices and less-experienced technicians.
- Identify training needs and recommend additional training where appropriate.
- Encourage teamwork and professional conduct.
- Address performance, attendance, or workmanship concerns in coordination with management.
- Promote a positive and respectful shop environment.
Parts and Equipment
- Work with the parts department to ensure required parts are identified and available.
- Help verify that the correct parts are being installed.
- Ensure shop equipment and diagnostic tools are properly maintained.
- Help control unnecessary parts usage and repair costs.
Customer and Service Support
- Work with service advisors to provide technical information and repair recommendations.
- Assist in explaining complicated technical issues when required.
- Provide realistic estimates of repair time to service staff.
- Help determine whether additional repairs are necessary.
- Communicate delays, technical problems, or unexpected findings to management/service personnel.
Application and Timeline
We have an urgent need for an employee in this role. Applications are reviewed as received and those interested are encouraged to apply as soon as possible. We thank international candidates for their interest, but only candidates legally permitted to work in Canada will be considered. Preference will be given to candidates currently residing in the Edmonton area.
Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with the Ontario Human Rights Act, Canadian Human Rights Act, and the Employment Equity Act.
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Pay: $65,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Woodstock, ON N4V 1C8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
