Req Id: 250054
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A Quickie About the Job:
We’re looking for someone who will thrive in a fast-paced environment, where they’ll collaborate with like minded professionals, who are passionate about bringing the Virgin Mobile Brand to life. We recognize and reward our people by providing growth, training and professional development opportunities. Being at the forefront of delivering excellence, we are always in need of smart people who like to get things done. If you are looking for more than just a place to work and fearlessly embrace challenge and change, this just may be the gig for you. Things move quickly at Virgin Mobile and no two days will ever be the same.
This position will be responsible for redesigning the information architecture of the sales support intranet to enhance the user experience.
Identify user requirements for the intranet’s information architecture and reference tools within the intranet by researching and analyzing needs and preferences, and working methods.
Plan and support the redesign of the intranet’s information architecture and reference tools, and optimize for desktop and mobile.
Develop document design standards and support implementation by developing training for Communication Specialists.
Support implementation of document design standards by writing or rewriting content and working with SMEs to review articles for accuracy and completeness.
Validate information delivery by developing and completing usability test and studying user feedback.
Refine existing Article Quality Index criteria and process, and design a multi-brand document maintenance calendar.
What You Bring to the Table
Degree or Certificate in Information Architecture, Information Science, Library Science or similar.
Minimum 2 years of experience (4+ years preferred) supporting information architecture projects or intranet migrations.
Experience developing, implementing and maintaining the information architecture and design of large and complex web sites (preferably intranets).
Experience championing user experience in design through the application of standard UX tools and approaches.
Works well with others and collaborates effectively with SMEs, cross-functional groups and with team members.
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 02/05/2020
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Virgin Mobile, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or email@example.com to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at firstname.lastname@example.org.
Created: Canada, ON, Toronto