Company Overview
Wander the Resort is a lakefront retreat in Prince Edward County where Nordic-inspired design meets relaxed County hospitality. Our property brings together private waterfront cabins, a thoughtfully curated restaurant, and a tranquil Nordic spa, creating an experience that feels restorative, intentional, and quietly luxurious. Wander is built around simplicity, quality, and genuine care for the guest experience — offering an escape that is both elevated and deeply comfortable.
Position Summary: We are seeking an experienced and passionate service-driven Hospitality Manager to oversee front-of-house service operations across our dining and guest experience outlets. This role is ideal for a hospitality leader who thrives in a hands-on environment, values exceptional guest experiences, and leads by example. The Hospitality Manager role is a hands-on role and will work closely with department leaders to elevate service standards, support daily operations, coach team members, and ensure consistency across all guest-facing experiences. The ideal candidate is equally comfortable leading a busy dinner service, mentoring staff, supporting special events, and helping refine systems and standards behind the scenes.
Key Responsibilities:
Guest Experience & Service Leadership
- Lead and uphold exceptional hospitality standards across all guest-facing food and beverage outlets
- Support service execution during peak periods, events, and high-volume operations
- Resolve escalated guest concerns with professionalism and care
- Foster a warm, polished, and guest-centric culture
Leadership & Team Development
- Coach and mentor front-of-house leaders and supervisors
- Support recruitment, onboarding, training, and performance development
- Build accountability, consistency, and professionalism across teams
- Help create future leadership pathways within the organization
Operational Excellence
- Ensure consistency in service standards, SOPs, and daily execution
- Collaborate with culinary, beverage, and resort leadership teams
- Support management with labour efficiency, scheduling practices, and service flow
- Identify opportunities to improve operations and guest satisfaction
Resort Collaboration
- Support resort-wide events, experiences, and special programming
- Maintain strong communication across departments
- Contribute to the evolution of Wander’s hospitality culture and brand standards
What we’re looking for:
- 3-5+ years of hospitality leadership experience.
- Experience in upscale restaurant, hotel, resort, or boutique hospitality environments.
- Strong leadership, communication, and problem-solving skills.
- Experience with seasonal staffing models.
- Calm and confident presence during busy operations.
- Passion for hospitality, service excellence, and team development.
Compensation + Benefits:
- Competitive salary
- Health & Dental benefits
- Phone allowance
- Resort Perks
- Growth opportunities within an expanding luxury hospitality brand
This job description is a general outline of the responsibilities and requirements for this position. Responsibilities may be added, deleted, or modified as needed to meet the changing needs of the Resort.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
Ability to commute/relocate:
- Bloomfield, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
