Dispatcher/Call Centre Representative
Right Time Heating and Air Conditioning
St. Catharines, ON

Do you have a Commitment to Service Excellence,are you consistent, caring and dependable with a passion for helping others? Are you a consummate professional with a commitment to customer service? Are you willing to work hard in a fast paced environment, while constantly pushing yourself to be the best? If so, then Right Time has the job for you.

Shift:

Monday: 11 am to 7:30 pm

Tuesday: 11 am to 7:30 pm

Friday: 11 am to 7:30 pm

Saturday: 8 am to 4:30 pm

Primary Responsibilities

  • Scheduling appointments for maintenance technicians, sales and service
  • Dispatching technician’s to service calls and updating system accordingly
  • Handle inbound calls for customer service, sales and accounts receivable and provide information on products and services.
  • Complete customer follow to ensure that they were provided the red service treatment!

Education/Experience/Skills

  • Must have a minimum of 1 year dispatch experience
  • Must be able to type 60 words per minute
  • Post-secondary education (asset).
  • 2 years’ work experience in a fast paced call center/office setting (asset)
  • Experience with telecommunication devices.
  • Strong interpersonal, customer relations and problem solving skills and the proven ability to effectively organize tasks and manage time.
  • PC literacy

Right Time Offers:

  • Competitive compensation
  • Great Incentives
  • Potential for growth and development
  • Excellent benefits package
  • RRSP Contributions

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Job Type: Full-time

Salary: $15.09 /hour

Experience:

  • Dispatch: 1 year (Required)