Public Service Assistant
City of Ottawa
Ottawa, ON
Position: Public Service Assistant

Competition Number: 2019-EX-EN-52467600-01

Competition posting date: 2019.03.19

Competition closing date: 2019.09.02

Ottawa Public Library, Library Operations, Branch Operations
Casual Positions
Affiliation: CUPE 503 Library
Salary: $29.779 to $34.841 per hour (2019 rates of pay)
Location: Various Locations
Shift: days, evenings, weekends

This job inventory will be used to staff Casual positions that become available now and up to September 30,

2019, in the following geographic locations:
Alta Vista Library, 2516 Alta Vista
Blackburn Hamlet Library, 199 Glen Park
Cumberland Library, 1599 Tenth Line
Greenboro Library, 363 Lorry Greenberg
InfoService Library, 101 Centrepointe
North Gloucester Library, 2036 Ogilvie
Orleans Library, 1705 Orleans Blvd.
Rideau Library, 377 Rideau
St-Laurent Library, 515 Cote
Vanier Library, 310 Peres Blancs
Elmvale Acres Library, 1910 St-Laurent
Rockcliffe Park Library, 380 Springfield
Homebound Services Library, 120 Metcalfe

Category: Ongoing Inventories
Employment Group: Library

Job Summary

Responsible for providing information, reference and readers advisory services in the Library and/or the
community and/or mini-libraries, nursing homes and other locations. Provides circulation and page services
in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Performs
routine collection maintenance duties. Promotes Library services. May be senior person in charge or
exercises responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as
embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian
Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular
emphasis on providing customer service excellence

Education & Experience

2-year Library Technician Diploma.

Minimum of one (1) year related experience.

Language, Certificates & Licenses

The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s
satisfaction.

Various language requirements, locations may require English, French or Bilingual competencies.
French oral, reading, writing required
English oral, reading, writing required.

Knowledge

Adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy, ESL
collections and library programming.

Reference resources in print, microform and electronic formats and of current developments in reference
services.

Electronic database and other bibliographic searching techniques.

Principles of collection development and maintenance.

Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal
or other prescribed sequence and procedures

Library circulation procedures and practices.

Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it
relates to library offerings

Methods and techniques of responding to inquiries and resolving patron complaints.

Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be
required to demonstrate such usage to colleagues or library patrons.

General knowledge of library policies and procedures.

Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Competencies & Skills

Use tact, discretion and confidentiality.

Excellent verbal communication skills.

Exercise effective judgement and independent decision-making capabilities.

To carry out a range of circulation/page activities, including registration, collecting fees, and to respond
effectively to a range of library service inquiries and resolve complaints.

To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.

Minimum keyboard skills of 25 wpm.

Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an
IBM compatible computer in Microsoft windows.

Ability to think quickly.

Ability to learn on the job and apply learning to new technologies as required.

Ability to create and design thematic displays.

Ability to handle and account for cash and to prepare bank deposits.

Perform multiple tasks concurrently.

Customer service orientation, including the use of tact, discretion and confidentiality

Ease of comfort with technology.

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.