Job Overview:
We are seeking a skilled Hardware Technician to join our team. The ideal candidate will have expertise in hardware maintenance and troubleshooting, ensuring the smooth operation of computer systems and peripherals. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity working while working with customers from many different retail sectors.
Responsibilities:
- Install, configure, and maintain computer hardware components
- Provide outstanding customer service
- Provide swift break / fix resolutions on a variety of POS equipment, peripherals, PC’s & networking devices & Automatic Teller Machines (ATMs)
- Execute install, moves, adds, changes (IMAC) projects
- Maintain accurate service stock levels
- Adhere to all Service Level Agreements Execute tactful & professional communication
- Diagnose and resolve hardware issues in a timely manner
- Collaborate with the help desk team to provide technical support
- Perform software troubleshooting to ensure hardware compatibility
- Communicate effectively with users to understand and address hardware concerns
Requirements:
- A+ Certification is an asset
- ATM, Self-Check Out & POS experience is an asset
-Possess incredible customer service & communication skills
- Knowledge of computer hardware & networking principles
- Experience with software troubleshooting
- Familiarity with VPN setups and configurations
- Ability to use tools like Jira and ServiceNow for issue tracking
- Strong attention to detail and problem-solving skills
If you are a dedicated Hardware Technician with a passion for technology and a knack for problem-solving, we encourage you to apply.
Job Types: Part-time, Freelance
Pay: $18.00-$22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
Work Location: In person
