Investigator - Children and Youth Unit
Office Of The Ontario Ombudsman
Toronto, ON
The Ombudsman is an independent, impartial officer of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies, including municipalities, universities and school boards, child protection services, and compliance with the French Language Services Act. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

Investigators in the Children and Youth Unit at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files relating to services provided by children’s aid societies (CAS) and residential licensees. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to promote respect for the rights of children and youth and improve services in the child protection system.

This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with administrative fairness and maladministration issues affecting the rights of children and youth.


Successful candidates will have the following:
University degree in a field such as law, psychology, political science, public administration or an equivalent combination of education, training and experience
Preference given to those with 2 or more years experience in conducting investigations in an administrative oversight or similar field
Demonstrated experience in developing and executing investigation plans
Well-developed research and analytical skills
Experience preparing well-written, detailed reports
Working knowledge of the Child, Youth and Family Services Act, Ombudsman Act, Ombudsman Ontario jurisdiction, government and its structures
Working knowledge of the child protection system in Ontario, as well as provincial government organizations, boards and agencies relevant to children and youth in Ontario
Proven ability to interview children and youth, as well as individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations
Ability to exercise good judgement and common sense, and is accountable for decisions
Capacity to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries
Demonstrated commitment to quality in service delivery and application of administrative fairness

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Interested candidates are invited to submit an application by clicking on the "Apply Now" button.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $78,187/year. Any individual hired will need to submit a vulnerable sector check.